KPMG · 14 hours ago
Digital Enablement Manager – ServiceNow Modernization (contract)
United States
Contract
Remote
Senior Level
$65/hr - $79/hr
5+ years expKPMG is a global leader in audit, tax, and advisory services, and they are seeking a Digital Enablement Manager for ServiceNow Modernization. The role involves leading modernization initiatives, overseeing digital enablement activities, and coordinating with various teams to ensure a successful platform transformation.
AccountingAdviceBig DataConsultingFinancial ServicesInformation TechnologyLegalManagement ConsultingProfessional Services
No H1B
Responsibilities
Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows
Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption
Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation
Develop and execute communication strategies to drive awareness and adoption across impacted user groups
Maintain compliance with brand and governance standards while managing all enablement and OCM materials
Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows
Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps
Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes
Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment
Qualification
Required
Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives
Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management)
Experience leading modernization or migration efforts within a large enterprise environment
Ability to create compelling communications and educational content
Project management experience with ability to manage multiple concurrent workstreams
Strong written, verbal, and presentation skills
Ability to engage and influence stakeholders at all organizational levels
Company
KPMG
KPMG is a network of independent member firms offering audit, tax, and advisory services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anna Scally
Global Head of TMT (Technology, Media & Telecommunications), KPMG International
Casey Winters
Partner
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