Sound · 2 days ago
Client Services Assistant
US-WA-Bellevue
Full-time
Onsite
Entry Level
$25.53/hr - $26.84/hr
2+ years expSound is a dynamic organization focused on making a difference in clients' lives. They are seeking a Client Services Assistant to perform various administrative duties while maintaining professionalism and confidentiality in client interactions.
Addiction TreatmentHealth CareMental Health
Responsibilities
Perform front office and reception duties by answering multiple telephone lines, routing calls, taking messages (voicemail, Email, etc.), scheduling prescriber appointments, client intakes, and providing relevant service/program information
Ensure financial eligibility by processing insurance verification for clients through Provider One and state/county agencies
Schedule appointments and place reminder appointment calls for prescribers
Collect co-pay, medical coupons, and verify demographics and insurance changes
Process and distribute incoming and outgoing mail and correspondence
Respond courteously to client and visitor requests, and assist in connecting them to the appropriate team members and services in an expeditious manner
Order and maintain office supplies and equipment (maintain supply inventory and prepare purchase requisitions, and work orders) as needed
Provide administrative support to clinical support team members and assist with special projects, with prior supervisory approval
Travel to other Sound sites occasionally to provide backup to other Administration team members when coverage is required
Participate in Sound thinking and other projects representing the Administration team
Attend team and corporate meetings in other Sound locations as necessary
Other related duties as assigned by supervisor or director
Qualification
Required
High school graduate or GED equivalent
Two or more years of progressively responsible administrative duties in a fast-paced environment
Knowledge of general office practices and procedures, required
Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions, required
Ability to communicate effectively with clients required
Strong knowledge of Microsoft office products (Word, Excel, and Outlook)
Strong attention to detail
Ability to establish and maintain effective working relationships within a team
Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds
Ability to work effectively supporting a number of treatment teams
Ability to work independently with minimal supervision, and the ability to multi-task while dealing with unexpected deadlines
Maintenance of high standards for accuracy, productivity, and confidentiality
Washington driver's license and insurable driving record, required
Must pass a criminal background check
Preferred
Experience with a high volume call center type environment is preferred
Avatar scheduling software experience is preferred
Benefits
Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
Life Insurance (2x annual salary + additional $25,000): paid by Sound
Long Term Disability Insurance (60% monthly salary): paid by Sound
Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service.
Holidays: 9 days per year
Sick Leave: 12 days per year
Bereavement Leave: for death in the family
Parking: Free at all Sound sites
Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service
Company
Sound
Sound provides mental health and addiction treatment services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
SAMHSA
2022-10-12Grant
Leadership Team
D
Doug Crandall
Chief Quality & Compliance Officer
Recent News
2026-01-06
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