Syndax Pharmaceuticals · 1 hour ago
IT Support Engineer
New York, NY
Full-time
Onsite
Mid Level
$90K/yr - $105K/yr
3+ years expSyndax Pharmaceuticals is a commercial stage biopharmaceutical company developing innovative cancer therapies. They are seeking an IT Support Engineer to provide technology support for a hybrid workforce, ensuring a high-quality technology experience throughout the office.
BiotechnologyClinical TrialsHealth CarePharmaceutical
Responsibilities
Serve as the first point of contact for daily operational technology support of a dispersed workforce, including laptops, tablets, mobile devices, virtual desktops, conference rooms, and SaaS applications
Act as NYC site lead on behalf of IT, overseeing equipment logistics for desks, meeting rooms, office functions, and day‑to‑day operational needs
Troubleshoot technology issues across operating systems, networks, collaboration tools, and cloud services with strong diagnostic ability and customer focus
Deliver white‑glove, executive‑level support for C‑Suite and senior leadership, ensuring reliability, discretion, and proactive service
Maintain security and compliance across all systems in accordance with defined processes, policies, and regulatory requirements
Lead comprehensive onboarding and offboarding processes, including:
Hosting new‑hire IT orientations and technology walkthroughs
Setting up accounts, equipment, and permissions
Educating new team members on tools, security, and internal processes
Maintain, organize, and manage IT equipment and inventory, ensuring storage areas, IT closets, and shared spaces remain clean, orderly, labeled, and well‑documented
Effectively manage, triage, and resolve requests using the Fresh-Service ticketing system, demonstrating strong prioritization, communication, and SLA adherence
Work closely with the Office Manager to provide end‑to‑end support for office wide operations, large meetings and internal events, including A/V readiness and conferencing reliability
Manage and maintain the working partnership with our building management, ensuring smooth communication and technology coordination
Respond to building‑driven equipment shutdowns, including occasional weekend incidents, coordinating with building management as needed
Develop, maintain, and continuously improve documentation, workflows, and troubleshooting guides
Following company policy, support employees in understanding and safely using AI‑powered tools, assistants, and integrated applications within the organization
Contribute to planning and improving operational procedures, standardized technology solutions, and workplace technology experiences
Collaborate with IT team members on projects and initiatives as assigned, demonstrating ownership, professionalism, and consistent follow‑through
Qualification
Required
Bachelor's degree in computer science, Information Technology, or similar
3–5 years of experience as a Helpdesk Support Specialist (biotech industry experience a plus)
Exceptional interpersonal and communication skills — strong, confident voice and presence
Highly independent, self‑motivated, proactive, detail-oriented, and comfortable owning responsibilities with minimal oversight
Thrives in an office environment and enjoys being a key technological presence in the workplace
Able to think critically and respond to challenges with sound, professional judgment (and know when to escalate)
Proven ability to problem‑solve and perform root‑cause analysis
Experience assembling, organizing, and maintaining physical computer hardware and peripherals
Knowledge of O365, Azure AD, Intune, and Azure Cloud Computing resources; PowerShell experience preferred
Experience with Windows OS, desktop applications including Microsoft Office with add‑ins, web browsers, and collaboration tools
Exposure to mobile device management including iOS and Android
Experience using AI tools (e.g., copilot, automation assistants, integrated AI features) for troubleshooting, research, documentation, and workflow improvement
Strong documentation skills with the ability to create clear, repeatable workflows and processes
Professional, calm under pressure, and committed to high‑quality service
Benefits
Equity offering
Annual target bonuses
Outstanding benefits program
Company
Syndax Pharmaceuticals
Syndax Pharmaceuticals focuses on developing an HDAC inhibitor for solid tumors and hematological tumors.
51-200 employees
H1B Sponsorship
Syndax Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.1BKey Investors
Royalty PharmaAI Life Sciences Investments LLC,Biotechnology Value Fund,Boxer Capital,Hercules CapitalDelos Capital,Fidelity
2024-11-04Post Ipo Debt· $350M
2023-12-14Post Ipo Equity· $230M
2022-12-06Post Ipo Equity· $150M
Leadership Team
Michael Metzger
Chief Executive Officer and Director
Keith A. Goldan
Chief Financial Officer
Recent News
2025-12-27
Company data provided by crunchbase