Peraton · 1 day ago
Help Desk Technician Tier 1
MacDill AFB, FL, US
Full-time
Onsite
Entry Level
$51K/yr - $82K/yr
2+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a TS/SCI cleared Help Desk Technician Tier 1 - Junior to provide technical support and management leadership for equipment and information functions in support of national security operations.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs initial diagnostic steps to identify the nature of the problem, following established scripts and procedures
Provides basic technical assistance and support for common hardware and software issues related to C2ISR systems
Assists users with account lockouts, password resets, and basic connectivity checks
Escalates complex or unresolved issues to higher-tier support personnel, providing clear and concise problem descriptions
Contributes to maintaining the help desk knowledge base by documenting frequently asked questions and basic resolutions
Gathers information from users to accurately document reported issues and system behavior
Ensures adherence to established help desk policies and procedures for incident logging and resolution
Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work
Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs
Qualification
Required
Previous experience as a Help Desk Technician Tier 1 or similar role supporting a DoD customer at the CCMD level
Minimum of 2 years' experience with a BS/BA or 0 years' experience with an MS/MA or 6 years' experience with no degree
A current, active DoD security clearance at the TS/SCI level
US citizenship is required
DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Basic / Ability to obtain
Preferred
DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment
Benefits
Access to professional development opportunities and career growth within the intelligence and cybersecurity community
Opportunity to work with advanced tactical communications technologies and AISR systems
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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