NEOGOV · 1 day ago
Eligibility Technician 2 Supervisor (PCN 068332)
Juneau, AK
Full-time
Onsite
Entry, Mid Level
$28.36/hr - $28.36/hr
1+ years expNEOGOV is part of the State of Alaska's Department of Health, and they are seeking an Eligibility Technician 2 Supervisor. This role involves supervising a team of Eligibility Technicians, managing workflow, and ensuring effective communication and support for clients seeking public assistance benefits.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Supervise a team of Eligibility Technician 1 positions and provide support through coaching, mentoring, and training using various methods
Assign and review work and interpret policies and procedures
Act as the first point of contact for clients on a statewide basis
Be the first point of contact for building and maintenance issues
Qualification
Required
One year of entry-level experience as an Eligibility Technician 1 with the State of Alaska
One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations
Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month)
At the time of the interview, please provide three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application
Current performance evaluation, if available
A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competencies, if not already provided in the application
Preferred
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
Managing Performance: Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly
Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase