Itron, Inc. · 1 day ago
Utility Account Manager
Florida, United States
Full-time
Hybrid
Entry, Mid Level
3+ years expItron, Inc. is innovating new ways for utilities and cities to manage energy and water. The Utility Account Manager serves as a primary point of connection between Itron and the utility stakeholders, building strategic relationships and ensuring clients gain maximum value from Itron's EP&R SaaS solutions.
Advanced MaterialsClean EnergyCommunications InfrastructureEnergyEnergy ManagementGovTechOil and GasSoftwareWater
Responsibilities
Develop deep subject‑matter expertise across Itron’s EP&R suite to confidently guide clients and internal partners
Build, strengthen, and maintain collaborative, trust‑based client relationships across all assigned accounts
Lead training and onboarding activities for new clients in partnership with our delivery team to ensure a smooth, agile transition onto EP&R platforms
Conduct client‑specific business analysis to identify opportunities for optimization and recommend solutions aligned with customer goals
Act as a customer advocate by providing thoughtful recommendations for product enhancements, service improvements, and process efficiencies
Support product delivery through training, guidance, troubleshooting, and ongoing client enablement
Create and contribute to training materials, client resources, and best‑practice documentation
Partner with Customer Support and Service Provider teams to understand client‑specific environments, helping tailor solutions and support approaches
Collaborate with Product and Engineering teams to communicate client needs, prioritize enhancements, and influence development roadmaps
Participate in storm‑response activities as part of the EP&R storm‑support team, including: Signing up for storm shifts (which may include nights, weekends, or holidays). Serving as a communication bridge between utility clients and contractors. Providing real‑time user assistance and data insights. Contributing to after‑action reviews and continuous improvement initiatives
Qualification
Required
Minimum 3 years of experience in a professional services, account management, customer success, or related client‑facing environment
Bachelor's degree in business, communication, or a related field
Demonstrated ability to build authentic, mutually beneficial relationships with diverse stakeholders
Strong analytical, problem‑solving, and critical‑thinking skills
High level of personal accountability, independence, and initiative; proven ability to work with minimal direction
Ability to adapt quickly, work confidently across varied personalities, and navigate dynamic situations—including during storm‑response events
Excellent communication skills with the ability to translate complex concepts for diverse audiences
Willingness to travel up to 20% as needed
Preferred
Experience in the technology, utilities, energy, or critical infrastructure sector
Experience delivering training (virtual or in‑person) or developing educational materials
Familiarity with SaaS tools, business analysis practices, or customer success methodologies
Prior experience supporting emergency response or high‑stakes operational environments
Professional working proficiency in French and English a plus
Benefits
Financial, social, health and wellbeing programs
Paid vacation
401k matching
Employee stock purchase program
Hybrid work schedule
Company
Itron, Inc.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$700M2024-06-17Post Ipo Debt· $700M
1993-11-04IPO
Leadership Team
Thomas Deitrich
President & CEO / COO
Brian McGuigan
Director Smart Cities, EMEA
Recent News
streetwisereports.com
2026-02-06
2026-02-03
Company data provided by crunchbase