DoorDash · 8 hours ago
Platform Implementation Supervisor
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $110K/yr
5+ years expDoorDash is a technology and logistics company focusing on empowering local economies. They are seeking a Platform Implementation Supervisor to lead a team of Platform Implementation Managers, ensuring a seamless onboarding experience for SMB merchants and driving operational excellence.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead and develop a team of Platform Implementation Managers (PIMs), including day-to-day coaching, career development, and performance management
Drive operational excellence: Ensure timely and high-quality merchant onboarding execution across the team
Unblock complex implementations: Step into high-risk onboardings to problem-solve alongside PIMs and ensure successful merchant outcomes
Elevate the merchant experience: Analyze merchant feedback, identify trends, and drive initiatives to improve onboarding satisfaction and reduce time-to-value
Partner cross-functionally: Collaborate with Sales, Account Management, Product, and Support teams to align on best practices and ensure smooth handoffs
Refine and scale processes: Identify opportunities to streamline onboarding processes, documentation, and reporting
Own team metrics: Track and report on onboarding completion rates, merchant satisfaction, and internal quality standards
Qualification
Required
Bachelor's degree or equivalent experience
5–7 years of professional experience, including 2+ years in a client-facing onboarding, implementation, project management, or customer success role
2+ years of people leadership experience: you have coached, mentored, or directly managed others
Experience handling cross-functional projects with multiple stakeholders
Strong operational and problem-solving skills — you find ways to unblock others and drive results
Tech-savvy: able to dig into website integrations, troubleshoot basic technical issues, and guide merchants through solutions
Merchant-first mindset: you know that every interaction shapes the merchant experience
Excellent communication skills, both verbal and written
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
The Motley Fool
2026-02-06
2026-02-05
2026-02-05
Company data provided by crunchbase