Customer Support Specialist jobs in United States
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Integrass · 5 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Integrass is a technology solutions provider specializing in customized IT solutions. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues to ensure customer satisfaction, and offering technical support.

Cloud InfrastructureInformation ServicesInformation TechnologyMobile AppsSoftware
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H1B Sponsor Likelynote

Responsibilities

Addressing customer inquiries
Resolving issues to ensure customer satisfaction
Offering technical support
Troubleshooting
Documenting solutions
Analyzing customer feedback
Delivering excellent communication to build strong client relationships

Qualification

Customer SupportTechnical SupportAnalytical SkillsCRM ToolsCommunication SkillsInterpersonal SkillsTime ManagementOrganizational Skills

Required

Strong Customer Support and Technical Support skills aimed at effectively resolving customer concerns and managing technical issues
Exceptional Interpersonal and Customer Satisfaction skills with the ability to foster positive client relationships
Sharp Analytical Skills to assess and resolve customer inquiries efficiently
Proficiency in verbal and written communication, with an emphasis on clarity and professionalism
Ability to work independently in a remote environment with strong time management and organizational skills

Preferred

Experience in utilizing customer relationship management (CRM) tools
Prior experience in a customer-facing role or technical support setting

Company

Integrass

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Integrass is a technology solutions provider that creates customized, end-to-end IT solutions to clients
dateFounded in 2008
location
Lake Mary, Florida, USA
people-size51-200 employees
web-link
http://www.integrass.com/

H1B Sponsorship

Integrass has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (1)
2022 (6)
2021 (4)
2020 (6)

Funding

Current Stage
Growth Stage

Leadership Team

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Arathi Rajagopalan
President
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Company data provided by crunchbase