U.S. Department of Veterans Affairs · 7 hours ago
Program Support Assistant - Caregiver Support Program
El Paso, TX
Full-time
Onsite
Entry Level
$45K/yr - $59K/yr
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant to support the Caregiver Support Program. The role involves assisting in the establishment and enrollment of veterans and caregivers, coordinating services, and ensuring timely clinical responses to inquiries and care needs.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
The Program Support Assistant (PSA) assists in the establishment and enrollment of veterans and caregiver into the Caregiver Support Program (CSP) and acts as the liaison and provides coordination and collaboration of services with the eligibility - travel - budget - non-VA care services and other departments throughout El Paso VA Health Care System
The PSA accepts CSP telephone calls from patients - family members - caregivers - CSP staff in the field - and other VA staff and or community agency staff - regarding program inquiries - patient care concerns - etc
The PSA obtains as much information as possible - provides information and resolves problems independently when possible and prioritizes and makes decisions regarding caller referral based on specific caller needs
The incumbent ensures timely clinical response to patients and callers that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate clinical referral while exercising mature judgment and diplomacy
The PSA has backup responsibility for establishment - monitoring and maintenance of clinic profiles in CSP
They advise medical and administrative staff relative to creating new clinic profiles or making changes to establish clinics
Proper configuration of clinic profiles and the Medical Center computer system has direct bearing on scheduling - flow and processes within individual clinic - how workload is captured - and how efficient reimbursement of CSP special funding
The incumbent works that the Administrative Officer and clinical services to ensure the clinic stop code information corresponds with the DSS stop code identifiers within each clinic profile - the incumbent is responsible for programming detailed encounter form and action profile settings - setting appointment length and overbook capacity and managing the assignments of cases to the caregiver program clinics
Other duties include: Utilizes an electronic time and attendance computer program to perform timekeeping duties for all employees
Handles conflict and problems in dealing with customers - constructively and appropriately
Utilizes a range of software applications (i.e. - Word - Excel - Outlook - etc.) to prepare correspondence
Receives and reviews all incoming correspondence
Coordinates meetings and prepares meeting minutes
Maintains office supplies and equipment
Work Schedule: Monday - Friday 8:00 a.m - 4:45 p.m
Telework: Ad-hoc Available Virtual: This is not a virtual/remote position
Position Description/PD#: Program Support Assistant - Caregiver Support Program / PDHA756-00455-0
Relocation/Recruitment Incentives: Not Authorized Preferred experience
2 or more years of customer service experience Strong verbal and written communication skills
Qualification
Required
Applicants must meet all requirements by the closing date of this announcement - 02/11/2026
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-6 position you must have served 52 weeks at the GS-5
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement
In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
GS-6 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization
Examples of specialized experience would typically include - but are not limited to: Knowledge of various medical directives - Medical Center memorandums - procedures and publications pertinent to home patient care
Knowledge of medical records program - patient privacy regulations and release of information procedures
Knowledge of medical terminology and uses (in general - medicine - surgical - geriatrics - hospital terms - medical abstracts - abbreviations - nursing - social work - pharmacology - aging - and home health) - spelling - grammar - and composition - and ability to determine and follow required formats for memos and reports
Knowledge of mathematics and use of a calculator and software computer programs to efficiently - effectively - and accurately maintain budget preparations and statistics required for weekly - monthly - and quarterly reports
Knowledge of Microsoft Office to include Word - PowerPoint - Outlook - Excel - and Access is required to retrieve statistics - prepare reports - and analyze data
Knowledge of the principles of financial management - personnel management - organizational structuring and strategic planning
Preferred
2 or more years of customer service experience
Strong verbal and written communication skills
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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