Blackhawk Community Credit Union · 7 hours ago
Talent Integration & Development Specialist
Janesville, WI, US
Full-time
Onsite
Mid Level
$62K/yr - $77K/yr
3+ years expBlackhawk Community Credit Union is dedicated to fostering employee growth and development. The Talent Integration & Development Specialist is responsible for ensuring the long-term success of new employees through structured support, mentorship program management, and collaboration with the Learning & Development team to enhance training and employee development experiences.
Credit CardsFinancial Services
Responsibilities
Conducts structured 30‑, 60‑, and 90‑day check‑ins with new employees to assess confidence, progress, and developmental needs, following established L&D check‑in processes
Completes 6‑month and 1‑year visits with employees to reinforce ongoing development and identify longer‑term support needs
Documents trends, feedback, and progress to inform training enhancements and support proactive intervention
Collaborates with managers and mentors to ensure new employees receive timely coaching and necessary resources
Oversees the end‑to‑end management of the mentorship program, including mentor selection, onboarding, communication, development of resources, and ongoing touchpoints
Provides guidance and support to mentors to ensure quality employee development
Measures program effectiveness and updates program structure based on feedback, performance trends, and organizational needs
Facilitates training sessions in partnership with L&D Specialists, including onboarding modules, system training, role‑specific learning, and refresher courses
Assists with preparation, coordination, and delivery of training materials, tools, and classroom resources
Provides escalation support by identifying and communicating training gaps, user challenges, and common knowledge deficits observed during check‑ins or field visits
Collaborates on training development updates, pilot programs, and post‑training assessment activities
Offers support in gathering frontline insights on procedural clarity, workflow challenges, and system navigation questions to assist with documentation accuracy
Assists with editing, reviewing, or formatting documentation or learning resources when needed in partnership with the Content, Resource, & Design Specialist
Identifies opportunities for procedural or documentation improvement based on employee feedback and direct observation
Conducts in‑branch or in‑department performance observations to assess applied learning, confidence, and readiness for role independence
Evaluates soft‑skill performance, compliance behaviors, and procedural accuracy to support targeted coaching
Partners with managers, mentors, HR partners, and L&D Specialists to ensure transparency around employee progress, challenges, and developmental needs
Acts as an advocate for new employees, ensuring their concerns and feedback are communicated to appropriate stakeholders
Tracks success metrics related to new hire integration, mentorship effectiveness, and ongoing support initiatives
Provides summary reports, insights, and recommendations to the Director of Learning & Development to drive enhancements to training programs and support structures
Supports evaluation of training program effectiveness through observation insights, data trends, and employee feedback
Pursues personal professional development opportunities within the L&D industry
Maintains knowledge of adult learning trends, instructional methodologies, and credit union operational updates
Actively attends meetings and training sessions to remain up to date and maintain knowledge of policies, regulations, procedures, products, and legal requirements, including but not limited to the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies and regulations. Follows processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Completes required, annual BSA training to ensure comprehension of Branch Manager responsibilities that apply to BSA, including: 1. CIP (Customer Identification Program) 2. CDD (Customer Due Diligence) 3. Beneficial Owner Identification and Verification 4. Prohibited Account Types 5. CTRs (Currency Transaction Report) 6. SARs (Suspicious Activity Report) 7. OFAC (Office of Foreign Assets Control) 8. Monetary Instruments 9. Record Retention
Other duties as assigned
Qualification
Required
Thorough knowledge of and extensive experience working within a bank and/or credit union
Successfully pass the pre-employment credit and background screening
Must be at least 18 years of age
Utilizes good judgment and exhibits professionalism
Demonstrates strong ability to work independently, multi-task and set effective priorities
Demonstrates strong ability to work as a team in an inclusive and collaborative manner
Possesses strong interpersonal skills, a positive attitude, and a desire to help people
Ability to work with staff in a constructive, professional, confidential, and productive manner to improve processes and provide training opportunities
Capable of having challenging conversations while maintaining tact, diplomacy, and professionalism. Acts as a role model to other employees of stellar service and purpose
Exhibits excellent verbal, written and interpersonal communication skills
Maintains and has a history of an acceptable reliability and attendance record
Have a desire for personal, professional, and innovative development for self and others
Pass the pre-employment drug test and background check
Bachelor's Degree in a related field or an equivalent level of knowledge, skills and abilities typically acquired through work experience
Three years of experience in a financial institution, preferably in a training or lead role
Previous experience leading a team or project
Company
Blackhawk Community Credit Union
Blackhawk Community Credit Union is a member-owned financial services organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Wohlers
EVP CFO
Lindsey DeBartelo
Chief Operating Officer
Company data provided by crunchbase