LanceSoft, Inc. · 2 days ago
Application Technical Specialist I
Smithfield, RI
Full-time
Onsite
Entry Level
$17/hr - $17.88/hr
1+ years expLanceSoft, Inc. is a technology services provider that is seeking an Application Technical Specialist I for their call center operations. This role involves providing first-level troubleshooting support to technicians and vendors implementing technology projects in stores while managing multiple projects simultaneously.
Information Technology
Responsibilities
This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required
As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc
You will be provided all required training and a handbook for each project as well as necessary application/systems access
You will need to handle multiple technical rollout projects simultaneously
These projects at times could get implemented in the stores during the evenings, nights, and in different time zones
You must be willing to move around your shift times as required by project needs
Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed
Qualification
Required
A minimum of 1-year relevant work experience needed
Must possess clear, accurately and tactful, communication both verbally and written
Possess basic troubleshooting and problem-solving skills
A Minimum of a High School Diploma or GED required
Preferred
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required
Benefits
Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase