Canteen North America · 1 day ago
Customer Service Manager (Route & Account Management) Hayward, CA
Hayward, CA
Full-time
Onsite
Mid Level
$76K/yr - $96K/yrCanteen North America is a company that combines food, service, and experience to enhance workplace environments. The Customer Service Manager will be responsible for developing sales plans, improving customer retention, and ensuring compliance with merchandising standards while directly interacting with clients.
Food and Beverage
Responsibilities
Develops an account level incremental sales plan with local Company management; track performance and increase profitability (Owners Business Plan)
Coordinates efforts to improve the customer retention and client experience at the point of sale
Builds retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drives compliance to merchandising standards
Assesses performance by location through audit reports (Quarterly District Evaluations)
Is customer facing + performs route supervision
Qualification
Required
Excellent communication skills required
Must be able to travel to client sites locally
Must be passionate about providing world class service to our clients and customers
Preferred
A Bachelor's degree is preferred
Coffee / refreshment industry experience preferred
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Canteen North America
Canteen brings breaktime to everyone.
Founded in 1929
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erik Snyder
Chief Executive Officer
Michael Coffey
Chief Strategy and Innovation Officer
Company data provided by crunchbase