ALLO Fiber · 5 hours ago
Bilingual Residential Customer Experience Specialist
Lincoln, NE
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expALLO Communications is committed to being involved in the success of GIG Communities and values its employees as its biggest asset. They are seeking a Bilingual Residential Customer Experience Specialist to handle customer inquiries, process orders, and ensure an excellent customer experience by effectively communicating with clients.
Communications InfrastructureMobileTelecommunications
Responsibilities
Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered
Complete change of service requests (open service orders and make changes to accounts)
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues
Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren’t shy about having a real conversation
Provide an excellent customer experience
Qualification
Required
High school diploma or equivalent
1+ Year(s) of previous customer service experience, preferably over the phone
Fluent in English and Spanish
Well-spoken communicator, who can confidently give solutions by phone, email or live chat
Problem solver, able to see through the eyes of another and help them feel assured they are in good hands
Ability to learn and grasp new concepts and work through problems in a logical manner
Ability to be self-directed, multitask, and handle confidential information
Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date
Role will be 100% in office for both training and post-training schedule
Flexibility to work on-call rotations on Saturdays
Preferred
General troubleshooting ability
Profile of examples or published work preferred
Benefits
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
Company
ALLO Fiber
Since 2003, ALLO has provided cutting-edge Internet, TV, and Phone solutions across our communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$866.19MKey Investors
CalixNebraska Public Service CommissionSDC Capital Partners
2023-07-14Debt Financing· $650M
2023-06-28Grant· $11.05M
2020-10-05Private Equity· $197M
Leadership Team
B
Brad Moline
President
Recent News
MarketScreener
2025-10-18
2025-06-25
2025-06-05
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