Chenega Corporation · 12 hours ago
IT Helpdesk Technician II – Desktop Support
Gettysburg, PA, US
Full-time
Onsite
Entry, Mid Level
2+ years expChenega Corporation is a company focused on providing integrated enterprise IT support to Federal customers. They are seeking an IT Helpdesk Technician II to provide in-person desktop support, manage end-user tickets, and assist with workstation setup and technical troubleshooting.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Respond to end-user tickets for hardware, software, and network issues
Deploy and configure desktops, laptops, and peripheral devices
Track and resolve issues using ticketing systems
Provide VIP support as needed and maintain documentation
Assist with onboarding/offboarding support and inventory tracking
Other duties as assigned
Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues
Contribute to maintaining a proper inventory and organization of the IT storage room and support desk at headquarters
Other duties as assigned
Qualification
Required
Bachelor's degree 2+ years of relevant experience OR
High school diploma or GED, 4+ years of relevant experience (unfinished college time can be counted as experience)
Active CompTIA A+ certification (preferred)
Must be a US Citizen and able to obtain Public Trust Clearance
Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Experience utilizing endpoint management software (e.g., Microsoft Intune)
Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate
Ensure all newly provisioned laptops are registered in Tanium Asset Management
Benefits
Well-being programs
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
Company data provided by crunchbase