Washington Trust Bank · 1 day ago
Fraud Operations Manager
Spokane, Washington, United States
Full-time
Onsite
Mid, Senior Level
$85K/yr - $128K/yr
5+ years expWashington Trust Bank is seeking a Fraud Operations Manager to lead and optimize fraud detection, investigation, and prevention operations across the organization. The role involves overseeing day-to-day fraud operations, managing teams, and collaborating with cross-functional stakeholders to mitigate fraud losses while ensuring a positive customer experience.
FinanceFinancial Services
Responsibilities
Lead end‑to‑end fraud operations including detection, investigation, case management, recovery, and escalation processes
Develop and execute fraud prevention strategies aligned with organizational risk appetite and business objectives
Monitor fraud trends, emerging threats, and typologies to proactively enhance controls and processes
Balance fraud risk mitigation with customer experience and operational efficiency
Manage, coach, and develop the Fraud Assistant Manager and Fraud team
Set clear performance expectations, conduct regular reviews, and support career development
Establish staffing models, schedules, and workloads to meet service-level agreements (SLAs)
Foster a culture of accountability, quality, and continuous improvement
Define and track key fraud metrics, including fraud losses, false positives, productivity, and quality
Analyze fraud data to identify root causes, control gaps, and improvement opportunities
Prepare and present regular reporting to senior leadership and risk stakeholders
Partner with data and analytics teams to enhance monitoring, rules, and models
Design, document, and maintain fraud operational procedures and controls
Identify inefficiencies and implement automation, tooling, or process enhancements
Ensure consistent application of fraud policies, escalation protocols, and decisioning standards
Support audits, risk assessments, and control testing related to fraud operations
Partner with Risk, Compliance, Legal, Product, Technology, and Customer Support teams
Support new product launches or process changes with fraud risk assessments and control design
Serve as a subject matter expert for fraud-related issues and incidents
Coordinate responses to significant fraud events or emerging threats
Ensure fraud operations comply with applicable laws, regulations, and internal policies
Support regulatory exams, internal audits, and external reviews as needed
Maintain documentation, evidence, and audit trails for fraud-related activities
Qualification
Required
5+ years of experience supervising fraud operations, fraud risk management, or financial crime
2+ years of people management or team leadership experience
Strong understanding of fraud typologies (e.g., payment fraud, account takeover, identity fraud)
Experience working with fraud tools, case management systems, and data reporting
Preferred
Preferred associate or bachelor's degree in business administration, risk management, Criminal Justice, Finance, or related field or an equivalent combination of education and experience
Professional certifications (e.g., CFE, CAFP, CAMS, or CRCM) a plus
Benefits
Health
Financial
Retirement
Work/Life Benefits
Company
Washington Trust Bank
Washington Trust Bank is an banking, money, advice, financial, wealth, and investment provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Heath
Chief Executive Officer
Recent News
2025-11-05
2025-10-07
2025-08-27
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