General Dynamics Information Technology · 2 days ago
Help Desk Technician II
San Antonio, TX
Full-time
Onsite
Entry Level
$21.50/hr - $29.10/hr
1+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government. They are seeking a Help Desk Technician II to provide IT support, customer assistance, and problem resolution at Lackland Air Force Base in San Antonio, Texas.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc
Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations
Provide IT support to resolve and document problems, using appropriate ticketing systems
Escalate problems to the appropriate organization or process, when required
Utilize the current customer provided priority matrix as an order to responding to service requests (e.g. trouble tickets)
Support for common, standard user workstations, and associated software (standard/common configuration/build) deployed throughout the organization
Review, maintain, and correct any configurations that do not comply with Air Force and organizational policies
Serve as a single source for Standard Desktop Configuration (SDC) images
Control usage and install SDC on all appropriate workstations
Build equipment in accordance with latest SDC images and provide equipment install at user desktop
Ensure Equipment Custodian Officer (ECO) or Unit Software License Manager (USLM) approves all hardware and software prior to use
Support wireless devices (e.g. smart phones, cellular air cards, etc.) users
To include service setup, maintenance, and end user support
Support special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network
Support capabilities allowing assumption of control of an end user device for problem analysis and resolution
Provide specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements
Design, install, operate, maintain, and support messaging and collaboration, including Government Personal Electronic Devices/Tablets/Mobile Devices/etc., voice and data plans, supporting servers, end-user mobile, anti-spam, and pop-up solutions
Maintain SharePoint helpdesk intranet site, which contains information on standards, security policies, technology ordering and technical tips and hints
Measure and provide weekly help desk performance reports to Task Lead, Service Desk Lead, or COR
Provide recommendations to make the help desk more efficient
Provide troubleshooting and resolution expertise to determine network component and configuration issues/failures
Provide technical assistance to support organizational program initiatives
Coordinate solutions with team leads, supervisors, appropriate managers, specialists and/or Contractor technicians
Provide formal, informal, and On-the-Job Training, related to help desk applications, to customers and Military/Government internal staff, as required
Ensure all systems comply with IAVA, IAVB, and TCNO direction
This includes, but is not limited to, reviewing, applying, testing, implementing patches, changes in settings, and updating reporting databases
Utilize existing problem prevention and workload reduction techniques
Recommend enhancements to existing techniques and new techniques to Government staff
Attend weekly meetings to update Government leadership on status, issues, and resolutions as required
Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance
Qualification
Required
Top Secret/SCI clearance must currently possess
Top Secret/SCI clearance must be able to obtain
1 + years of related experience
US Citizenship Required
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
CompTIA Security+ certification with valid CE status
Desktop Management
End User Support
Help Desk Operations
Information Technology (IT) Support
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
Company data provided by crunchbase