Florida Gulf Coast University · 13 hours ago
Endpoint Services Analyst I/II
Fort Myers, FL
Full-time
Onsite
Entry, Mid Level
4+ years expFlorida Gulf Coast University is seeking an Endpoint Services Analyst I/II to support and advance the university's endpoint environment. The role involves deploying, configuring, and maintaining software and device management solutions, while also providing technical assistance and supporting modernization efforts to improve reliability and user experience.
Higher Education
Responsibilities
Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools)
Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager
Performs software deployments, updates, and application packaging tasks using centralized management tools
Monitors endpoint compliance, health, and update status, escalating issues as needed
Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations
Coordinates basic testing of application deployments and endpoint changes with functional and academic departments
Provides Level-2 support for endpoint-related issues escalated from IT User Support Specialists
Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses
Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users
Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate
Independently configures, deploys, and supports the day-to-day operation of enterprise endpoint management tools (MDM/UEM) used to manage Windows, macOS, and mobile devices
Manages and improves device provisioning workflows, including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools), and assists with troubleshooting and optimization of these processes
Implements, maintains, and refines endpoint security and configuration policies, exercising judgment in alignment with established standards and collaborating with senior engineers or the Endpoint Deployment Manager on more complex changes
Performs and oversees software deployments, updates, and application packaging using centralized management tools, ensuring reliability and minimal impact to end users
Proactively monitors endpoint compliance, health, and update status; investigates and resolves issues independently when possible, escalating systemic or high-risk concerns as appropriate
Develops and maintains documentation for procedures, configuration standards, and troubleshooting, and reviews contributions from Endpoint Systems Engineer I staff for accuracy and consistency
Coordinates and leads testing of application deployments and endpoint changes with functional and academic departments, validating outcomes and addressing issues prior to broad release
Serves as an escalation point for complex endpoint-related issues and provides guidance and mentorship to Endpoint Systems Engineer I staff
Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses, and assists with reconciliation and audit activities as needed
Tracks and manages work in the IT ticketing system, ensuring clear documentation, timely updates, and effective communication with end users and stakeholders
Actively contributes to the ongoing review and improvement of endpoint processes, identifying trends and recommending enhancements to improve efficiency, security, and user experience
Performs other job-related duties as assigned
Qualification
Required
This position requires four years of directly related full-time experience or, as an alternative, a Bachelor's degree in Computer Science or related field
Any appropriate combination of relevant education, experience, and/or certifications may be considered
This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree in Computer Science or related field and two years of full-time experience directly related to the job functions
Professional full-time experience with enterprise systems and applications and current versions of Windows Server/Linux or other enterprise services
Experience with large enterprise computing environments that include multiple site locations
Proven ability to think strategically and approach challenges with creativity
Demonstrated track record of reliability, meeting goals, and holding oneself accountable
Strong interpersonal skills and experience working effectively across teams
Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services)
Knowledge and proficiency with relevant business systems, operating systems, and servers
Knowledge of and ability to administer cloud based applications (Saas)
Skill in light programming, project management of small initiatives, and troubleshooting
Skill in managing servers and storage hardware
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Advanced verbal and written communication skills and the ability to present effectively to small and large groups
Ability to collaborate and work effectively within the community and willing to contribute to a team effort
Ability to work independently and follow through on assignments
Ability to provide professional customer service
Company
Florida Gulf Coast University
Florida Gulf Coast University is a school in Fort Myers.
1001-5000 employees
H1B Sponsorship
Florida Gulf Coast University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (25)
2023 (8)
2022 (19)
2021 (16)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jaffar Ali S.
Director & Co-Founder of Coding Academy
Lauren Leister
Deputy Athletics Director, Chief Operating Officer / SWA
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