Four Seasons Hotels and Resorts · 3 hours ago
Front Office - Front Desk Supervisor (Overnight) - Full Time
Kailua-Kona, HI
Full-time
Onsite
New Grad, Entry Level
$32.04/hr - $32.04/hr
0+ years expFour Seasons Hotels and Resorts is a luxury hotel company committed to exceptional guest experiences. The Front Desk Supervisor will oversee Front Desk operations, ensuring high-quality service and managing guest interactions, while also assisting with team performance and scheduling.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Run daily reports for Front Desk department, operational departments, Sales & Marketing, General Manager & Department Head
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests. This role will cover both manager and agent shifts
Ensure revenue is maximized by upselling guest rooms based on availability
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Assist Front Desk Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties
And More!
Qualification
Required
Three to twelve months of previous Reservations and/or Front Office experience required
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems
Strong Customer Service skills
Weekend availability is required
Preferred
Opera experience preferred
Benefits
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
H1B Sponsorship
Four Seasons Hotels and Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Company data provided by crunchbase