AMADA AMERICA, INC. · 1 day ago
Customer Service Parts Specialist
High Point, North Carolina, United States
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrAMADA AMERICA, INC. is seeking a Customer Service Parts Specialist to manage orders and assist customers. The role involves editing orders, providing information to customers, and ensuring timely delivery of parts and materials.
Artificial Intelligence (AI)Manufacturing
Responsibilities
Edit orders received for price and nomenclature
Inform customers of unit prices, shipping date, anticipated delays and any additional information
Enter data into computer to determine total cost for customer
Record or file copy of orders received
Ascertain credit rating of customer
Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock
Route orders to departments for filling and follow up on orders to ensure delivery by specified dates
Receive and check customer complaints
Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments
Attempt to sell additional merchandise to customer
Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories
Able to answer high volume customer phone calls, emails, and in-person requests
Qualification
Required
Edit orders received for price and nomenclature
Inform customers of unit prices, shipping date, anticipated delays and any additional information
Enter data into computer to determine total cost for customer
Record or file copy of orders received
Ascertain credit rating of customer
Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock
Route orders to departments for filling and follow up on orders to ensure delivery by specified dates
Receive and check customer complaints
Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments
Attempt to sell additional merchandise to customer
Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories
Able to answer high volume customer phone calls, emails, and in-person requests
Computer knowledge (email etiquette, PDF, website navigation)
Strong communication skills (verbal and written), detail-oriented
Preferred
Bi-lingual – English / Spanish
Company
AMADA AMERICA, INC.
Amada America, Inc. develops and supplies machine tools.
Founded in 1971
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Webber
COO
Company data provided by crunchbase