Hyatt Union Square New York · 9 hours ago
Front Office Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $72K/yr
2+ years expHyatt Union Square New York is seeking a Front Office Manager to manage hotel front office operations while adhering to guest service and sustainability standards. The role involves overseeing financial operations, guest satisfaction, and staff training to ensure compliance with hotel standards.
Hospitality
Responsibilities
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required
Supervise all guest services department managers
Review correspondence from guests and incident logs and direct staff according to information obtained
Oversee all vendor and personnel contracts throughout the hotel
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management
Qualification
Required
2 to 5 years hospitality related experience
Preferred
Associate's or Bachelor's degree preferred
Company
Hyatt Union Square New York
Located one block from 14th Street and 1.5 blocks from Union Square Park, the Hyatt Union Square New York is a AAA Four Diamond hotel featuring 178 luxury, pet-friendly guest rooms, deluxe rooms and suites with options for a private terrace.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase