Mainstay Technologies · 12 hours ago
Senior IT Help Desk Technician
Manchester, NH
Full-time
Hybrid
Mid, Senior Level
2+ years expMainstay Technologies is a mission-driven, fast growing company that provides IT and Information Security services to organizations throughout New Hampshire and Northern Massachusetts. They are seeking an experienced IT professional who will manage client relationships and resolve complex technical issues while working collaboratively with a team.
Information TechnologyInternetSoftware
Responsibilities
Managing an assigned list of primary clients and resolve daily break/fix issues across the entire technology stack
Working alongside other committed professionals to provide reactive ‘break/fix’ services to our clients (over 100 organizations -- businesses, nonprofits, schools, and municipalities)
Solving issues and supporting the client environment, including: server, network, desktop, printer, email, mobile devices, cloud services, line of business applications, VPN’s, etc
Escalating more complex issues to the Engineering group
Answering client questions and assisting with their technology
Working in a ticketing system and resolving issues ranging in complexity
Complexity based on experience - flexibility in the job with room to grow
Qualification
Required
Solid problem-solving skills: be able to take a challenge and break it down
More than two years in a professional IT setting - must have direct hands on IT experience, Bonus for MSP or ticketing system experience
Excellent technical aptitude, with an ability to learn quickly
Exceptional skill at troubleshooting Windows computers and domain environments
Preferred
Some formal education or professional training preferred - associates, bachelors, and/or industry standard certifications
Experience with multiple environments preferred (i.e., more than one network)
Benefits
75% of medical costs covered for the entire family
401(k) with 3% match
Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
Laptop
Smartphone
Charitable program
3 weeks of starting PTO (4 weeks after 2 years)
Long-term sabbatical benefit
Company
Mainstay Technologies
Mainstay Technologies is an IT company that provides website development and cloud hosting services.
51-200 employees
H1B Sponsorship
Mainstay Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Ryan Barton
CEO / Founder
Recent News
NH Business Review
2026-01-17
NH Business Review
2025-04-12
Company data provided by crunchbase