Cogswell Insurance Agency LLC · 7 hours ago
Information Technology Support Analyst
Billings, MT
Full-time
Onsite
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expCogswell Insurance Agency LLC is seeking a skilled IT Support Analyst to deliver exceptional end-user support across their organization. This role involves serving as a primary point of contact for IT support requests, troubleshooting technical issues, and maintaining IT documentation while working in a collaborative environment.
InsuranceLife InsuranceProperty Insurance
Hiring Manager
Ileha Parsegian
Responsibilities
Serve as a primary point of contact for IT support requests
Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues
Log, track, prioritize, and document incidents and service requests using ticketing systems
Communicate clearly with users and escalate issues when appropriate
Support employee onboarding and offboarding, including account setup and equipment deployment
Assist with system updates, hardware refreshes, and IT projects
Maintain accurate IT documentation and asset records
Follow IT security policies and best practices to protect sensitive company information
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant work experience
2–5 years of experience in end-user support, help desk, or IT support roles
Proven ability to troubleshoot a wide range of technical issues independently
Microsoft 365 & Office applications (Outlook, Word, Excel, Teams)
Working knowledge of Windows operating systems
Basic understanding of networking concepts (LAN/WAN)
Experience with ticketing systems and remote support tools
Strong customer service mindset and interpersonal skills
Clear written and verbal communication
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a dynamic environment
Must be located within the Mountain Standard Time (MST) zone
Benefits
Health, dental, and vision insurance
401(k) with employer match
Generous paid time off and paid holidays
Disability and life insurance
Employee Assistance Program (EAP)
Wellness and fitness discount programs
A work-life balance that is truly respected
Company
Cogswell Insurance Agency LLC
For the better part of a century, Cogswell Agency has been meeting Montana’s insurance needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase