FundView · 2 days ago
Customer Support Specialist – Utility Billing (Public Sector SaaS)
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $68K/yr
1+ years expFundView is a modern, cloud-based ERP platform designed for local governments. They are seeking a detail-oriented Customer Support Specialist to assist municipal clients with Utility Billing operations, ensuring accurate billing and effective customer support using their B2B SaaS platform.
AccountingGovernmentGovTechSoftware
Responsibilities
Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections
Educate users on product functionality, billing best practices, and system updates related to utility operations
Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests
Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials
Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows
Stay current on public-sector utility billing practices, compliance considerations, and customer service standards
Identify recurring support trends and provide insights that help improve product functionality and customer experience
Qualification
Required
Associate degree or equivalent experience in Utility Billing, Accounting, Finance, or a related field (Bachelor's degree preferred)
1–3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing system
Working knowledge of utility billing concepts such as rate structures, meter readings, usage calculations, billing cycles, adjustments, payments, and customer account management
Strong analytical, communication, and troubleshooting skills
Ability to translate technical and operational concepts into clear, user-friendly guidance
Customer-first mindset with experience supporting external users or clients
Preferred
Experience in B2B SaaS customer support roles
Public sector or local government utility billing experience
Familiarity with ticketing systems (e.g., Zendesk, Microsoft Dynamics 365)
Exposure to software implementation support, data conversion, or end-user training related to utility systems
Company
FundView
FundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian G. Cook
CEO
Zach Slaughter
Chief Operating Officer
Company data provided by crunchbase