Truist · 5 hours ago
CX Business Data Analyst II
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
2+ years expTruist is seeking a CX Business Data Analyst II to join their CX/OPEX Operational Excellence team. The role involves leading insights to improve client experience and coaching a high-performing analytics team to deliver actionable insights through data visualization and storytelling.
BankingFinanceFinancial Services
Responsibilities
Career-level professional job that applies in-depth knowledge within own professional discipline and a foundational understanding of concepts and principles of other related professional disciplines
Applies knowledge of best practices derived from experience and external networking to solve a range of complex technical and operational problems
Takes a new perspective on existing solutions to solve complex problems
Exercises judgment based on the analysis of multiple sources of information
Leads small projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives
Impacts a range of client, operational, project or service activities within own team and other related teams
Explains and interprets complex, difficult, or sensitive information
Acts as a resource for teammates with less experience
Works independently and receives minimal guidance
May have people management responsibilities for a small team
Qualification
Required
Bachelor's degree and 2-5 years of related experience or an equivalent combination of education and experience
In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.)
Focus on process automation to improve efficiency
Understands foundational concepts of other related professional disciplines
Experience managing small-mid size projects with some complexity
Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders
Ability to provide direction and mentor less experienced teammates
Preferred
Master's degree or MBA and 6 years of related experience
Previous experience in the banking industry
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-15
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