University of Miami · 2 days ago
Student Success Training & Technology Analyst
Coral Gables, FL
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of Miami is recognized as one of the nation’s premier research institutions and academic health systems. The Student Success Training & Technology Analyst supports the design, reporting, and troubleshooting of student success technology and training, playing a critical role in system optimization and process improvement to enhance student retention and graduation.
Higher Education
Responsibilities
Assists with the implementation, configuration, and deployment of student success technology (including EAB Navigate features, SharePoint, ULearn Curriculum and ILTs, etc.)
Assists in communicating technology updates and changes (e.g, EAB Navigate) to student success communities
Works with Center leadership to create student success technology training and support materials and incorporate into training and professional development programs
Assists in the implementation of workflow development changes for EAB Navigate and other student service technologies
Assist in planning and executing training sessions, workshops, and other events hosted by the Center for Academic Navigation and Success
Coordinate with internal and external service providers to obtain event-related cost estimates and purchase orders
Coordinate with internal and external facility managers and IT support to reserve physical space and ensure adequate technology for events
Create engaging and visually appealing internal and external communications, including drafting emails, memos, reports, promotional items, presentations and other correspondence for a variety of audiences, including students, staff, and other stakeholders
Under the Center leadership assist with maintaining website and SharePoint content, including content updates
Develop and review training materials, including how-to documentation, manuals, online modules, and videos
Coordinate and disseminate Center communications to the undergraduate Student Success Consortium
Assist with purchasing and maintaining expenditure logs
Cultivate and maintain positive relationships with relevant stakeholders, to include students, faculty, and staff
Serve on the Center’s service improvement groups to provide administrative support such as communication, meeting minutes, etc
Serve on University of Miami committees as assigned
Assist with special projects and initiatives as directed by Center leadership
Qualification
Required
Bachelor's degree in relevant field required
Two or more years' experience in program management and analysis, training, or student services. Equivalent combinations of education/experience may be considered
Strong proficiency in student success technology systems, including EAB Navigate, PeopleSoft, Salesforce, SharePoint, Slate, and other platforms that support student success initiatives
Ability to manage multiple projects and priorities in a fast-paced environment
Strong problem-solving skills with the ability to troubleshoot complex issues
Effective communication and collaboration skills to work with diverse stakeholders
Must be well organized, detail oriented, and manage multiple priorities with varying deadlines
Ability to work independently and collaboratively
Demonstrated ability to handle confidential information with discretion
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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