Four Seasons Hotels and Resorts · 8 hours ago
Conference Services Manager
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expFour Seasons Hotels and Resorts is a luxury hospitality company dedicated to creating exceptional guest experiences. The Conference Services Manager will coordinate all requirements for various conference groups, ensuring successful execution and client satisfaction throughout the event planning process.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Responsible for overseeing the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met. Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process
Providing personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits
Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Supervise the execution of banquet events. Review all function space with the banquet manager and when necessary head house attendant. Ensure satisfaction of the client at the outset of all events
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and the planning committee
Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections
Assist Conference Services Department as required, particularly during large group movements
Mentor and develop Administrative staff for future career growth
Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
Provide input for the weekly forecast
Qualification
Required
Bachelor's Degree / CMP Certification preferred or equivalent experience
Minimum two to three years experience directly related to hotel conference services
Ability to read, write, and speak English
Benefits
Comprehensive health and vision insurance
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay
Daily meals inspired by award-winning chefs provided complimentary on property
Complimentary dry cleaning provided on property for work attire
Sick pay, disability coverage, and life insurance
Complimentary parking
Staff lounge and cafeteria space
Up to eight weeks of parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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