Carvana · 4 hours ago
Associate Network Operations Center Technician - 3rd Shift
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expCarvana is revolutionizing the automotive retail industry with a unique approach to buying and selling cars. The Associate Network Operations Center Technician will monitor systems, resolve alerts, and maintain service availability while collaborating with various teams to ensure operational efficiency.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Monitor and analyze existing systems and services
Perform runbook functions to resolve alerts within defined SLAs
Escalate alerts to designated on-call teams when NOC is unable to resolve
Maintain services once they are live by responding promptly to incidents
Measure and monitor availability, latency, and overall system health
Identify repeatable tasks performed by team members for automation, supporting constant ingestion of new work
Develop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc
Identify trends in system alerts and monitoring
Request improvements to systems and services for future performance improvements
Serve as Major Incident Commander as needed
Participate in critical bridge calls
Log all technical issues into the ticketing system with as much detail as possible
Identify when new runbooks are needed for new alerts
Participate in one of multiple shifts
Qualification
Required
Basic skills with monitoring and alerting tools
Basic skills with basic networking principles and protocols
Basic skills with Microsoft Windows Server and Desktop support
Basic skills administering Windows Active Directory
Basic skills with interpreting monitoring dashboards and reports
Calm under pressure, and able to drive issues to resolution
Able to coordinate efforts across multiple teams
Attention to detail
Experience with ticketing systems (ServiceNow or Jira preferred)
At least 3-4 years of experience supporting enterprise level (medium to large) environments with at least 1 of those in a Senior Service Desk role
Must be able to read, write, speak, and understand English
Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Must be able to carry and transport up to 70 pounds up to 20 feet
Requires excellent visual acuity and manual dexterity
Benefits
Medical, Dental, and Vision benefits.
401K with company match.
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
A great wellness program to keep you healthy and happy both physically and mentally.
Access to opportunities to expand your skillset and share your knowledge with others across the organization.
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
legacy.thefly.com
2026-02-05
Business Wire
2026-02-03
Company data provided by crunchbase