Travis County · 8 hours ago
Customer Service Representative (Tax Specialist I)
Texas, United States
Full-time
Onsite
Entry Level
4+ years expTravis County is seeking a Customer Service Representative (Tax Specialist I) to join their team, providing essential services to local communities. The role involves assisting customers with tax-related inquiries, processing payments, and maintaining records while emphasizing customer service.
GovernmentInfrastructurePublic Safety
Responsibilities
Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents
Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently
Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments
Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment
Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments
Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers
Performs other job-related duties as assigned
Qualification
Required
High School diploma or G.E.D
Four (4) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages
Customer service experience
A minimum of one (1) year experience in a directly related function
Preferred
Negotiation experience
Call center experience
Valid Texas Driver's License
Benefits
Competitive pay
A generous retirement plan
100% employer-paid medical and life insurance on select plans
12 paid holidays per year
Up to 8 weeks of paid parental leave
Paid personal holidays
Bi-monthly accruals of sick/vacation leave
Tuition reimbursement for courses directly related to the advancement of your tax office career
Company
Travis County
Travis County is a government entity that manages civic, health, safety, infrastructure, and social services in Texas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Rogers
Chief Information Security Officer
Brian Stacy, IPMA-CP
Talent Acquisition Partner
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