TTI of USA · 17 hours ago
Client Service Operations Analyst - Non Exempt
New York, NY
Full-time
Hybrid
Senior Level
$30/hr - $35/hr
5+ years expTTI of USA is seeking a seasoned Client Service Operations Analyst with a focus on commercial paper settlements and client services. The role involves executing settlement processes, managing client inquiries, and collaborating with cross-functional teams to ensure operational excellence.
Bookkeeping and PayrollCRMDeliveryHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs
Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment
Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls
Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement
Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives
Support new client onboarding, account setup, and validation of settlement instructions where applicable
Participate in testing for system enhancements, operational changes, and contingency/BCP exercises
Qualification
Required
5+ years of hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry
Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills
Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
Exceptional attention to detail with a strong control mindset and familiarity with audit requirements
Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes
Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action
Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting
Client-obsessed mindset; anticipates client needs and drives timely, transparent outcomes
Ownership and accountability; reliably executes critical tasks and meets deadlines under pressure
Analytical problem-solving; able to synthesize information and recommend practical solutions
Risk and controls orientation; applies procedures consistently and challenges gaps constructively
Clear written and verbal communication; able to translate technical/operational topics for non-technical stakeholders
Collaboration and teamwork; partners effectively across Operations, Product, Technology, and Risk
Adaptability; comfortable working in dynamic environments, shifting priorities, and evolving processes
Bachelor's degree in Finance, Business, Economics, or related field (or equivalent experience)
Preferred
Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)
Experience with institutional clients such as asset managers, banks, corporates, or broker-dealers
Exposure to process improvement methodologies (Lean/Six Sigma) and KPI/metric reporting
Experience with operational change management, UAT, and documentation updates
Relevant certifications (e.g., securities operations, payments, or risk/control credentials) are a plus
Company
TTI of USA
TTI of USA is a staffing and recruiting company specializing in IT solutions and payroll services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jaerene Medeiros
Chief Executive Officer
Company data provided by crunchbase