Orlando Health · 7 hours ago
IT Unified Comm. Analyst
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expOrlando Health is a trusted healthcare organization with a legacy of over 100 years, seeking an IT Unified Communications Analyst to maintain their telephony infrastructure. The role involves monitoring, troubleshooting, and supporting telephony and communication systems while providing exemplary customer service to stakeholders.
Health CareHospitalMedicalNon Profit
Responsibilities
Assists with the installation, configuration, and ongoing usability of telephony, communication and collaboration devices
Supports systems, servers, and their applications on day-to-day issues
Strong understanding of both Cisco VoIP, traditional telephony, and contact center technologies
Writes and maintains technical documentation including standards, configurations, and procedures
Works closely with all IT teams as needed to coordinate effective problem resolution and service restoration
Consistently responds to monitoring alerts and takes appropriate action
Works with Telecom vendors to efficiently resolve incidents and sees the case end-to-end
Maintains Service Desk tickets updated to align with IT goals
Leads, plans, and implements telephony projects and assists with go-live support
Provides complex analysis and evaluation of telephony systems, processes, and workflows to ensure corporate system needs are met in a cost effective and timely manner
Inventories and corrects records of all Telecommunication assets in (Cherwell, CMDB, etc)
Understands basic Internet Protocol and network terminology
Shift varies to support the needs of the business to have an operational 24x7x365 telephony environment
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards
Maintains compliance with all Orlando Health policies and procedures
Creates and maintains interdepartmental relationships
Trains and helps develop IT Unified Communication Analyst Associates
Maintains knowledge on current industry trends
Analyzes and assists in defining disaster recovery responsibilities and procedures
Supports new telephony and communications initiatives as requested
Keeps informed on latest developments and standards in the Unified Communications field and leading industry technology solutions
Maintains current knowledge of HIPAA, privacy, and confidentiality standards
Mentors Service Desk, Field Support and other IT team members as needed
Independently serve periods of on-call coverage at scheduled intervals
May be required to support unplanned events during after-hours and weekends
Complete yearly rounding and training requirements to align with IT goals
Qualification
Required
Associate's degree recommended. Two (2) years of directly related work experience may be substituted for the Associates degree (in addition to the requirements listed in the Experience section)
A minimum of one (1) year of telecommunications or information technology hands-on support experience
Basic knowledge of networking and Voice Over IP (VOIP) technology
Benefits
Student loan repayment
Tuition reimbursement
FREE college education programs
Retirement savings
Paid paternity leave
Fertility benefits
Back up elder and childcare
Pet insurance
PTO/Holidays
Company
Orlando Health
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.
10001+ employees
H1B Sponsorship
Orlando Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (2)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mildred Beam
SVP, Chief Legal Strategist
Mark Jones
Executive Vice President
Recent News
Medical Xpress - latest medical and health news stories
2025-11-04
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