Disputes Operations jobs in United States
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OnePay · 1 day ago

Disputes Operations

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$70K/yr - $85K/yr
date3+ years exp

OnePay is a consumer fintech company focused on improving financial systems for Americans. The Disputes Operations role will manage day-to-day operations related to accounting exceptions and regulatory requirements, working closely with finance teams to ensure accurate dispute management and identify automation opportunities.

Financial Services
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Comp. & Benefits

Responsibilities

Manage daily accounting exceptions and failure queues generated in our disputes case management platform and after ledger reconciliation
Review and resolve money movement related queues generated due to special account status
Provide feedback to operational teams if manual errors are observed leading to accounting exceptions
Be a subject matter expert who can review and resolve escalations that require advanced investigations
Identify opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency
Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions
Additional duties as assigned by leadership

Qualification

Disputes managementLedger reconciliationRegulatory requirementsFraud lifecycle knowledgeAnalytical thinkingAttention to detailSelf-motivatedIntegrity

Required

3-5+ years in the disputes/fraud space
Working knowledge of transaction posting and experience with ledger reconciliation
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
Working knowledge of regulatory requirements (Regulation E and Regulation Z)
Comfortable managing competing priorities and urgent requests
An act-like-an-owner mentality. We have a bias toward taking action
A high level of integrity and ability to manage sensitive information
Self-motivated, analytical thinker with exceptional attention to detail

Company

OnePay

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At OnePay, we believe that better money makes life better.
dateFounded in 2022
location
New York, NY, US
people-size501-1000 employees
web-link
https://www.onepay.com

Funding

Current Stage
Late Stage

Leadership Team

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Omer Ismail
Chief Executive Officer
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Chris Morgan
Chief Information Security Officer
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