Guild Mortgage · 14 hours ago
Collections Agent
United States
Full-time
Remote
Entry Level
2+ years expGuild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers. The Collections Agent is responsible for assisting homeowners through inbound and outbound calls in a high-volume call center environment, focusing on collecting payments and providing solutions for early defaults.
Consumer LendingLendingMortgageReal Estate
Responsibilities
Collect payments to reduce overall portfolio delinquency according to investor, state and federal guidelines
Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices
Provide outstanding customer service and demonstrate ability to de-escalate as required
Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter
Assess reason(s) for delinquency in order to provide shortest path to a performing loan by obtaining the required knowledge to discuss workout options
Participate in initial and ongoing training and adapt to changes in industry regulations and processes
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent, required
Minimum two years' experience total in consumer relations/customer service/collections positions in a high-volume call center
A dedicated workspace with reliable high speed internet connection
Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required
Excellent interpersonal communication and problem-solving skills required
Ability to work in a sometimes emotionally demanding role that requires patience, professionalism and sensitivity while interacting with consumers experiencing financial and emotional stress
Ability to work weekends and overtime, as needed
General computer proficiency required
Excellent verbal and written communication skills required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Preferred
College courses related to Finance and Accounting strongly preferred
Ability to multi-task strongly recommended
Benefits
Medical
Dental
Vision
Life insurance
AD&D
LTD
401(k) with employer match
Company
Guild Mortgage
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-06-18Acquired
2020-10-21IPO
Leadership Team
M
Michael Lau
President & CEO
Adam O'Daniel
Senior Vice President and Chief Marketing Officer
Recent News
HousingWire.com
2026-02-05
HousingWire.com
2026-01-06
Company data provided by crunchbase