Airbnb · 10 hours ago
Marketplace Strategy Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$154K/yr - $192K/yr
10+ years expAirbnb is a global company that has revolutionized travel by connecting hosts and guests for unique experiences. The Marketplace Strategy Manager will be responsible for analyzing the customer journey and developing actionable insights to enhance community impact and business performance. This role requires strong analytical skills and the ability to lead cross-functional teams to drive improvements in customer experience and business strategies.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Own the Customer Journey Map: Develop and maintain a comprehensive map detailing how customers discover, join, and move through the community and product ecosystem
Data Synthesis and Analysis: Analyze and synthesize both quantitative and qualitative data across the end-to-end customer journey. Pull critical signals from research, raw data (via SQL/Python), and frontline conversations, turning them into validated journeys, key moments, and business requirements
Actionable Insights: Uncover high-impact insights that inform decision-makers across the company about necessary improvements benefiting both the customer and the business. Clearly articulate findings, trade-offs, and the potential size of the upside for strategic investments
Articulate Business Value: Ensure all analytical outputs clearly demonstrate their relevance and impact to business performance and customer experience, enabling informed decision-making across the organization
Drive Ongoing Optimization: Lead the end-to-end stewardship of community health metrics, mobilizing cross-functional teams to address challenges and seize opportunities to improve the customer experience
Customer Reality Check: Serve as the guardian of customer reality within the team, keeping stakeholders honest about 'for whom' we are building and 'at what moment,' ensuring programs genuinely match customer reality instead of internal assumptions
Independent Leadership: Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority
Technical Proficiency: Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools. Experience utilizing LLM tools for research and insight generation is a significant advantage
Growth Mindset: Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge
Qualification
Required
An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree
10+ years of industry experience in a consulting, investment banking, strategy or business analytics manager, marketplace dynamics, customer insights or related commercial role
Demonstrated commercial-mindedness and strong business acumen, with the ability to connect analytical findings directly to financial and operational outcomes
Understands how to analyze the complexities of marketplace dynamics
Proven expertise in analyzing end-to-end customer or user journeys
Expert-level proficiency in SQL for data extraction and manipulation
Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python/R
Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis
Exceptional written and verbal communication skills, specifically in articulating complex strategic trade-offs to executive audiences
A deeply customer-oriented philosophy, coupled with the ability to thrive at the intersection of community dynamics and the underlying business model
An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact
Strong organizational skills, a strong sense of ownership and accountability, self-starter
Experience working in a two-sided marketplace, platform, or community-driven business model
Experience shaping a portfolio of programs or products, demonstrating competence in risk assessment and sizing return on investment (ROI)
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
Silver Lake,Sixth StreetVERSO CapitalCapitalG,TCV
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
Latest News From Euronews | Euronews RSS
2026-02-06
2026-02-04
2026-01-20
Company data provided by crunchbase