West Bend Insurance Company · 9 hours ago
Digital Workspace Technician
US-WI-West Bend
Full-time
Hybrid
New Grad, Entry Level
$62K/yr - $77K/yr
0+ years expWest Bend Insurance Company is recognized as a top workplace and values its associates as its greatest asset. The Digital Workspace Technician is responsible for configuring and deploying technology solutions, providing support for digital workspace technologies, and collaborating with cross-functional teams to enhance user experience and productivity.
Financial Services
Responsibilities
Responsible for configuring and deploying desktop and laptop computers, mobile devices, phone systems, and peripheral devices according to company standards and user requirements
Provide setup, configuration, and ongoing support for network printers and audio/video conferencing systems to ensure reliable collaboration and productivity
Install and update software applications, patches, and security updates as needed
Manage user accounts, permissions, and access controls in collaboration with the IT security team
Monitor system performance, health, and security posture using monitoring tools and dashboards
Provide training and guidance to end-users on how to effectively utilize digital workspace technologies and self-service resources
Create user documentation, tutorials, and knowledge base articles to facilitate self-help and troubleshooting
Collaborate with cross-functional teams, including IT infrastructure, network operations, security, and application support teams, to resolve complex technical issues and implement integrated solutions
Identify opportunities for process optimization, automation, and efficiency gains within the digital workspace environment
Participate in technology evaluations, pilot programs, and proof-of-concept initiatives to drive innovation and enhance user experience
Escalate unresolved issues to Digital Workspace Engineers or Senior Engineers as appropriate to ensure timely resolution of technical problems
Assist with basic scripting and automation tasks under the guidance of higher-level staff to optimize routine processes
Qualification
Preferred
0 to 2 years of experience in IT support, desktop support, or digital workspace management
Adaptability to learn new technologies quickly and apply them effectively in the workplace
Troubleshooting skills with the ability to diagnose and resolve hardware, software, audio/video, printing and network issues effectively
Excellent communication and customer service skills, with the ability to interact professionally with users at all levels of the organization
Basic proficiency in operating systems, productivity suites, and collaboration platforms
Basic familiarity with scripting technologies such as PowerShell is a plus
Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
Company
West Bend Insurance Company
For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners.
1001-5000 employees
H1B Sponsorship
West Bend Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (5)
2022 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Dave Ertmer
Sr. Vice President & Chief Operating Officer
Company data provided by crunchbase