DoorDash · 9 hours ago
Associate Manager, Strategy & Operations, Merchant Onboarding & Experience
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$105K/yr - $155K/yr
5+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Associate Manager, Strategy & Operations will shape the vision and execution of merchant onboarding, ensuring a seamless integration experience for merchants connecting their systems to the DoorDash marketplace.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Develop and build the critical tools that our merchants need to integrate and partner with DooDash, and ultimately reach more customers
Have game-changing impact on our merchants’ integration experience with DoorDash
Strategize - From first principles, you’ll develop the optimal strategy for rolling out new integration experiences across POS providers. You’ll also strategize how to optimally roll out new tools and products to our ops team
Own Product Operations for New Verticals Self-Serve Integration Onboarding (SSIO), partnering closely with Product and Engineering to support the product from MVP through scale and ensure operational readiness at launch and beyond
Define and drive the Integrated Onboarding strategy for New Verticals, spanning self-serve, hybrid, and manual onboarding flows, while balancing merchant experience, operational efficiency, and scalability
Lead the strategy and execution for scaling and transitioning POS and inventory providers (Px) from legacy onboarding flows to SSIO, including defining rollout phases, readiness criteria, and operational guardrails
Design and operate onboarding models that support providers and merchants in hybrid states, where automation and manual processes coexist during SSIO rollout
Translate complex product and technical requirements into clear operational workflows, internal tooling needs, and enablement plans across Sales, Merchant Ops, Support, and Integrations
Drive cross-functional alignment across Product, Engineering, Sales, Merchant Operations, Support, Analytics, and external provider teams to ensure successful onboarding launches and transitions
Define, track, and analyze key onboarding metrics such as time-to-activate, automation rates, provider coverage, and merchant success, and use insights to inform product and operational improvements
Identify gaps, edge cases, and failure modes in onboarding flows, and work with cross-functional partners to design scalable solutions that reduce manual effort and operational risk
Qualification
Required
5+ years of experience in consulting, strategy, product management, product operations, systems transformation, business analysis, or a related field
Bias for action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front
Proven ability to create clear and efficiency processes in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners (while also holding them accountable)
Proven ability to connect dots across technical & non-technical teams
Strong analytical skills and you enjoy solving problems quickly (experienced in SQL and/or Excel)
You are an owner, meaning you take responsibility for outcomes, have experience being in the driver's seat, and want to shape the vision and direction of the company
Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
A bachelors' degree
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
The Motley Fool
2026-02-06
2026-02-05
2026-02-05
Company data provided by crunchbase