Orlando Health · 2 days ago
Capacity Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expOrlando Health is a respected healthcare organization providing professional and compassionate care. The Capacity Analyst is responsible for overseeing the master scheduling template and optimizing scheduling to enhance provider and patient experiences across the ambulatory enterprise.
Health CareHospitalMedicalNon Profit
Responsibilities
Ensures that scheduling infrastructure built by the Capacity Management team maintains the highest quality across all aspects of scheduling, including template design, visit types, and decision tree tool build
Collaborates with Capacity Management, patient access leadership, clinical and operational ambulatory leadership, and providers to identify and proactively mitigate issues that create barriers to ambulatory access and patient flow
Understands and provides template design principles and provider template-related policies and procedures, as well as appointment slot designations and visit types, to meet business/clinical needs
Works as part of the Capacity Management team, critically applying performance improvement recommendations based on provider utilization metrics and access data analytics
Assists in the development and communication of clinic policies and procedures related to scheduling and provider templates
Maintains oversight of all ambulatory provider scheduling templates in collaboration with Capacity Management for the assigned department/specialty group
Proactively reviews provider schedules and recommends strategies to improve access based on approved guidelines. Uses Epic Template Advisor tools and Access Data Analytics to provide quality assurance reviews and offer service line partners proactive guidance on schedule changes and design
Conducts key auditing and reviews of the Capacity Management team’s scheduling infrastructure, including decision tree tools, template, and visit type builds in the system, to ensure each request aligns with OH standards as outlined in standard performance documents
Notifies and advises the leader when department negotiations fail and escalation to leadership is required to reach resolution
Regularly updates and validates team tools (i.e., SharePoint Dashboard, Template Library) to accurately reflect current data from Epic and changes in department leadership
Maintains in-depth knowledge of scheduling and operational considerations within the supported clinical specialties
Collaborates with department leadership to facilitate provider onboarding by managing scheduling application setup in Epic—assigns providers to scheduling locations and subgroups, maps visit types, assigns provider visit durations, and collaboratively creates templates that comply with departmental guidelines and policies
Works cross-functionally with the access center operations team to coordinate, confirm, and troubleshoot scheduling access
Performs and provides initial investigation findings/discovery to the Capacity Management team using Epic reporting features and/or established reporting tools
Acts proactively to identify potential roadblocks/obstacles to patient access for the department, provider, and/or clinic, and keeps the team supervisor/manager informed of the status, including providing timely feedback/follow up to stakeholders. Serves as the subject matter expert for assigned departments/divisions
Leverages local systems as needed to efficiently perform all functions
Understands and communicates enterprise and department/division policies related to scheduling, rescheduling, and template building
Analyzes template structures for accuracy, appropriateness, and validity prior to release
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Participates in meetings, teleconferences, or site visits with assigned departments/divisions in a collaborative manner to resolve roadblocks and create opportunities to increase patient access
Qualification
Required
A bachelor's degree is required. An associates degree and two (2) years of directly related work experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor's degree. A high school diploma or equivalent and four (4) years of directly related work experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor's degree
Epic Cadence and Prelude Certification is required
Two (2) years of experience in hospital/medical operations related to patient access and clinical systems required
A minimum of one (1) year of experience in Epic Decision Tree, Cadence, and Prelude
One (1) year of template build experience required
Basic knowledge of medical/clinical terminology
Basic knowledge of template strategy
Knowledge of Ambulatory scheduling, registration, and back-office (medical assistant) workflows
Holds strong analytical and problem-solving skills
Strong understanding of EMR (EPIC) information systems, business processes, the key drivers, and measures of success for the relevant business
Benefits
Student loan repayment
Tuition reimbursement
FREE college education programs
Retirement savings
Paid paternity leave
Fertility benefits
Back up elder and childcare
Pet insurance
PTO/Holidays
Company
Orlando Health
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mildred Beam
SVP, Chief Legal Strategist
Mark Jones
Executive Vice President
Recent News
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2025-11-04
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