Mack Technologies Cd. Juárez · 13 hours ago
Senior Program Manager
Westford, MA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expMack Technologies is a company specializing in electronics manufacturing for the commercial and aerospace & defense industries. They are seeking a Senior Program Manager who will oversee the delivery of complex projects, manage cross-functional teams, and ensure customer satisfaction by meeting product cost, quality, and availability goals.
ElectronicsManufacturingTest and Measurement
No H1B
U.S. Citizen Only
Responsibilities
Accountable for all commercial aspects of the program (receivables, ECO costing, excess and obsolete inventory, material and manufacturing statuses etc.)
Interface with the customer. First-line contact for customer to handle any requests and issues
Maintain a synergy among all departments to achieve maximum customer results
Generate program budgets and manage within agreed allocations
Responsible for quarterly/annual customer revenue projections and for ensuring sufficient contractual order covers are in place
Work with sales organization and customer to facilitate completion of a manufacturing agreement
Formulate, organize and track customer NPI tasks and actions
Provide customer feedback metrics, as appropriate
Conduct team meetings, document action items and keep team apprised of customer concerns
Assist in ensuring programs are appropriately staffed to meet customer requirements and Mack’s business needs as required
Support the Continuous Improvement process by ensuring Customer Support Team participation in Quality Teams, reviewing and implementing ECOs, driving New Product Introductions (NPIs) and following through on Corrective Action Requests (CARs)
Develop, review and modify NPI procedures, as needed. Ensure the process is followed
Review pricing and all changes with finance
Support Sales and Marketing
Coordinate quoting activity for changes to existing products or new business from existing customers, as required
Participate in internal ISO audits
May train and mentor other employees
Support MRB analysis and disposition of non-conforming material processes
Other responsibilities as directed and necessary for the business
Qualification
Preferred
Bachelor's degree with 8+ years program management experience in electronics or aerospace manufacturing environment
PMP Certification preferred
Proficiency supporting high volume, system assembly surface mount technology (SMT) manufacturing operation
Experience in an international, multi-plant contract manufacturing environment desirable
Demonstrated leadership skills in a highly dynamic manufacturing environment
Strong customer focus with a hands-on team approach
Outstanding negotiation skills
Excellent organizational ability
Communication – able to clearly articulate responsibilities, provide the vision and gain buy-in
Ability to hold people accountable – assign roles and responsibilities, monitor deadlines, and achieve results
Must be able to identify risks and provide plan to mitigate issues – design creative solutions to meet both company and customer goals concurrently
Familiarity with ERP systems (Syteline preferred)
Proficient with Microsoft Office Suite or related software
US Person as defined in 22 CRF Part 120.15 (U.S. citizens, lawful permanent residents, refugees and those given asylum in the United States, and temporary residents granted amnesty)
Company
Mack Technologies Cd. Juárez
Mack Technologies is a leading provider of printed circuit board assembly, systems assembly, and electronics contract manufacturing services with locations in the US and Mexico.
Founded in 1920Juárez Y Reforma, Chihuahua, MEX
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase