BankUnited · 14 hours ago
System Tech Support Analyst - Advanced
United States
Full-time
Remote
Mid Level
4+ years expBankUnited is seeking a System Tech Support Analyst to provide Application Support for internal users for various mission critical systems. The role involves responding to issues, liaising with vendors, and ensuring system integrity while participating in projects related to applications.
BankingFinanceFinancial Services
Responsibilities
Responds to, defines, researches, and resolves customer issues referred by level one support
Functions as the liaison between vendors and BankUnited business units
Demonstrates excellent oral and written communication skills
Provides subject matter expertise and participates in projects related to new and existing applications
Follows defined change control process to test and install system patches, upgrades, or features
Maintains system files and monitors system configurations to ensure data integrity
Reviews, analyzes, and installs application systems in support of the Business lines
Consults with users to identify current operating procedures and to clarify objectives
Documents and write manuals to describe installation and operating procedures
Monitors the ticket flow, re-assigns tasks as needed to keep an even balance of work within the department
Communicates and is the focal point for the dissemination of information from management to the team and vice versa
Recommends and assists with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the team
Troubleshoots areas of poor performance and identifies effective solutions to resolve issues both in the immediate future and for the longer term
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
Adheres to Bank policies and procedures and completes required training
Identifies and reports suspicious activity
Qualification
Required
Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered
Scrum Master Certification or equivalent required
4 - 6 years of Banking experience supporting applications required
1 year of experience working in Cloud AWS required
Minimum 4 - 6 years of computer-related support experience
Experience researching and keeping 'abreast' of industry technical/ business information security requirements and translating those requirements to the Banks information environment
Strong technical and communication skills
Customer service skills
Vendor management skills
Problem solving skills
Preferred
Six Sigma Green Belt
Certified Scrum Master (CSM)
PMI Agile Certified Practitioner (PMI-ACP)
ITLM Certified
Company
BankUnited
BankUnited, Inc. (BKU) is a bank holding company with three wholly owned subsidiaries:
1001-5000 employees
H1B Sponsorship
BankUnited has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Rajinder Singh
Chief Executive Officer
Mario Facella
Senior Vice President
Recent News
2026-01-22
2026-01-16
2025-12-13
Company data provided by crunchbase