ABM Industries · 14 hours ago
Senior Program and Quality Manager, HVAC
Alpharetta, GA
Full-time
Onsite
Senior Level
5+ years expABM Industries is seeking a Senior Program and Quality Manager to oversee the service side of their mechanical business and develop best practices nationwide. This role involves managing operational audits, ensuring compliance, and training personnel while driving continuous improvement in safety, quality, delivery, and productivity.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Drive continuous improvement in safety, quality, delivery, and productivity through the utilization of ABM best practices
Develop and drive critical operational function and tools to increase service efficiency
Develop and foster existing and future relationships with key stake holders to include internal and external resources
Oversight of the financial results (revenue and gross margin) of the Service teams
Owns the process execution of service operations and building out reporting to track key metrics
Assist with development of growth strategies for service side of the business
Assist with interviews of new service personnel
Ensures operations team effectively and efficiently bill for services
Oversee implementation of new service, operations and management (SO&M) system. Work closely with team members across the country to ensure system meets majority of teams’ needs
Ensures that quality standards are assigned, measured, and met
Drives a culture of safety
Flexibility to work outside normal work hours/weekends, as required
Job duties may be modified at any time
Maintain a continuous improvement program to govern over overall SLA at targeted & benchmarked KPI levels on a continuous basis
Work closely with service teams to drive customer retention initiatives
Design, implement, and train on standard operation procedures and own technical writing for service operations
Gather customer, competitive and market information and use this to drive the service commercial offerings and pricing
Ability to travel up to 25%, domestically & internationally if needed
Qualification
Required
Proven track record at manager level with evidence of achievement of objectives, budgets, KPI's, tangible margin improvements and continual improvements
A proven manager with a measurable track record of supporting service delivery teams that showed tangible improvement and ability to achieve change management objectives
Strong influencing skills
Excellent analytical skills – the ability to assimilate and analyze base data and provide commercially sound and viable business solutions
Goal focused, reputation for delivery, passion for service excellence
The ability to handle complex situations and multiple responsibilities simultaneously
Excellent written and verbal communications skills coupled with effective customer facing skills
An ability to listen, demonstrate empathy and gain people's trust at all levels
A strong commitment and demonstrable experience of driving employee engagement
Highly organized, with the ability to effectively manage the impact of competing pressures and conflicting priorities
Strong manager level skills in general office software tools, including Excel, Word, PowerPoint
Bachelor's Degree (required)
Preferred
5 plus years experience in service operations (preferred)
5 plus years managing small to med size teams (preferred)
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-22
2026-01-16
2026-01-06
Company data provided by crunchbase