HomeServe USA · 1 day ago
Automation Analyst, Direct-to-Consumer
Chattanooga, Tennessee, United States
Full-time
Onsite
Mid Level
$101K/yr - $135K/yrHomeServe USA is a company focused on enhancing digital customer experiences through AI-powered solutions. The Automation Analyst will execute business analysis activities, working closely with stakeholders to define requirements for AI and automation solutions in digital enrollment and self-service capabilities.
Home Services
Responsibilities
Apply knowledge of digital platforms and AI technologies for end-to-end analysis of customer journeys, identifying opportunities to improve conversion, self-service adoption, and customer satisfaction through AI-enabled solutions
Work closely with DTC business stakeholders and subject matter experts to scope requirements for AI use cases across digital enrollment, MyAccount, and customer self-service
Work in collaboration with the Product Owner to evaluate feature value, technical dependencies, risk, and effort to support PI and sprint planning
Define and create UAT scenarios using standard methodologies (e.g., use cases, flow charts); work with business partners and technical staff to ensure testing is completed efficiently with high-quality outcomes
Demonstrate understanding of conversational AI platforms, personalization engines, and digital experience tools to create detailed requirements for AI applications
Act as a liaison between DTC business units, AI engineering, and platform teams to facilitate communication and knowledge transfer
Maintain technical awareness of emerging AI technologies and their application to digital customer experiences
Utilize business experience and skills to assess and advise on the practicability of alternatives, balancing technical constraints with operational realities
Call out risks and proactively mitigate delivery blockers
Qualification
Required
Bachelor's degree or equivalent experience preferred
Experience in Business Analysis methodologies and deliverables such as: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), use cases, ROI analysis, and business case development
Familiarity with AI/ML concepts, including conversational AI, personalization, or intelligent automation
Understanding of digital customer experiences, e-commerce platforms, or self-service applications preferred
Strong relationship management and client-facing skills
Analytical, interpersonal, and presentation skills
Dynamic individual with ability to manage multiple initiatives with short timeframes
Experience with Agile methodologies and tools (Jira, Confluence) preferred
Experience with SQL or data analysis tools is a plus
CCBA certification or similar is highly regarded
Familiarity with HomeServe's market, competitive landscape, and customer needs is considered an advantage
Benefits
Annual Bonus Potential: 10%
Company
HomeServe USA
HomeServe USA is a provider of home emergency repair service plans.
Founded in 2003
1001-5000 employees
H1B Sponsorship
HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Tom Rusin
CEO HomeServe North America
Joseph A Sorisi
CIO, Technology Strategy and Transformation, Board Member
Recent News
Hartford Business Journal
2025-10-24
24-7 Press Release Newswire
2025-06-07
Company data provided by crunchbase