Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates · 12 hours ago
Client Operations Project Manager
Washington, DC
Full-time
Onsite
Senior Level
$130K/yr - $150K/yr
5+ years expSkadden, Arps, Slate, Meagher & Flom LLP is one of the most prestigious law firms in the world, known for its innovative solutions to complex legal issues. The Client Operations Project Manager serves as a strategic partner and primary point of contact for assigned partners and clients, facilitating day-to-day administrative operations and ensuring compliance with client accounting procedures.
ConsultingLaw EnforcementLegal
Responsibilities
Serves as the primary point of contact and liaison for assigned partners, practice areas, their clients, and internal client administration and accounting teams, building strong, trust-based relationships, and ensuring clear, consistent communication
Condenses complex information into clear, actionable summaries and reports to support partner decision-making and to facilitate progress with the client accounting teams
Prepares and delivers regular updates and analysis on client onboarding, billing, collections, and financial performance
Provides guidance and support to partners and team members regarding client accounting processes, policies, and best practices
Proactively follows up with clients, partners, and internal teams to move matters forward, address outstanding issues, and ensure timely completion of all client accounting processes
Collaborates with clients and accounting teams to resolve invoice issues, including analyzing and reallocating charges to meet client requirements and budgets, ensuring prompt payment
Facilitates information needed for the e-billing team to submit bills electronically, track invoice status, and address rejections or deductions with billing and collections staff
Works alongside the Rates team to ensure successful timekeeper and rate submissions, monitors approvals, and resolves discrepancies
Facilitates billing for assigned partners and clients, preparing, reviewing, and editing invoices for accuracy and compliance
Identifies and addresses rejected or adjusted invoices, processes write-offs, and maintains current records for each client and matter
Coordinates and monitors requests for new engagement letters, working with partners, clients, and the Office of General Counsel to ensure timely and accurate completion
Liaises with Partners and relevant teams on the end-to-end process of new client and matter intake, coordinating with Client Accounting, Office of General Counsel, Conflicts, Engagement Letters/Outside Counsel Guidelines, Know Your Client (KYC), and other relevant departments
Coordinates information needed to ensure all onboarding activities comply with firm and client requirements, proactively addressing issues and facilitating timely matter openings
Acts as the central point of contact for all billing rate and pricing matters, including the development, implementation, and maintenance of standard and non-standard billing arrangements (e.g., alternative fee arrangements, special billing arrangements)
Collaborates with partners, clients, and the Client Accounting team to deliver tailored pricing strategies and ensure rates are in accordance with client agreements and Outside Counsel Guidelines
Proactively reviews accounts receivable by tracking aged invoices and collaborating with partners, clients, and internal teams to accelerate collections and resolve outstanding issues
Monitors client collections year-round, tracking collection commitments, coordinating with partners and internal teams to implement targeted strategies, and driving efforts to ensure timely payments in line with firm financial objectives
Tracks and facilitates client outside counsel guidelines reviews, ensuring that all requirements are identified, communicated, and adhered to by relevant teams
Coordinates responses to client audit requests, gathering necessary documentation and facilitating communication between clients, partners, and internal teams
Actively seeks to enhance knowledge of all client accounting procedures and shares expertise to elevate the team's performance
Identifies and implements process improvements to increase scalability, efficiency, and client service delivery
Develops and maintains best practices for client operations, shares expertise across the department, and participates in strategic projects as directed by department leadership
Ensures compliance with firm operations, policies, and procedures
Handles sensitive matters with discretion and always maintains strict confidentiality
Performs other related duties as assigned
Qualification
Required
Demonstrated ability to build and maintain trust-based relationships with partners and clients
Strong analytical, organizational, and project management skills
Excellent interpersonal, written, and verbal communication skills, with the ability to synthesize and present complex information clearly
Deep understanding of law firm client administration, including intake, billing, e-billing, conflicts, KYC, rates, pricing, and collections
Proficiency in relevant firm software (e.g., Outlook, Excel, Aderant Expert, iManage) and the ability to learn new systems quickly
Ability to handle multiple projects, shifting priorities, and meet deadlines in a fast-paced environment
Solutions-oriented critical thinker with a proactive approach to problem-solving and process improvement
High attention to detail, discretion, and professionalism in handling sensitive matters
Ability to work well independently as well as effectively within a team
Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Knowledge of and ability to administer Firm operations, policies, and procedures
Bachelor's degree required; advanced degree or relevant certifications preferred
Minimum of five (5) years of law firm or professional services experience in client administration, billing, or related functions
Preferred
Advanced degree or relevant certifications preferred
Benefits
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
Company
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Annemarie Crouch
Chief People Officer
Armando Gomez
Partner
Recent News
bloomberglaw.com
2026-01-06
Mergers & Acquisitions
2025-10-23
2025-10-20
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