Truist · 2 days ago
CX Program Delivery Consultant
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expTruist Bank is seeking a CX Program Delivery Consultant to support their enterprise client experience strategy and reporting framework. This role involves collaborating with cross-functional leaders to advance strategic client experience initiatives and drive alignment across teams through executive-level reporting and program execution.
BankingFinanceFinancial Services
Responsibilities
Develop and deliver executive-level reports that provide actionable insights for executive leadership
Execute a robust governance and reporting framework for client experience, insights, ensuring timely and accurate delivery of materials through partnership with cross-functional leaders
Manage deliverable timelines, coordinating multiple reporting initiatives across different business units to meet organizational needs
Support the project management and activation of enterprise-wide client experience strategies, supporting key activities with cross-functional leaders to drive success
Strong business acumen/knowledge, management experience, problem solving, critical thinking, influencing and sound decision-making skills. Demonstrates the ability to effectively prioritize
Work collaboratively with leadership and operate independently, act as a resource for teammates with less experience
Qualification
Required
Bachelor's degree in a business-related field, or equivalent education and related training
5 years of experience in consulting, project management or process improvement related role
Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
Experience managing or leading projects or project work streams
Knowledge of the industry's competitive landscape and the factors that differentiate Truist and it's competitors in the market
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders
Ability and willingness to learn and adapt as the needs of the job change
Fluent in Excel and PowerPoint, preparing presentations for senior level teammates
Preferred
Master's degree or MBA
Five years of related experience
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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