Outcomes® · 1 day ago
Senior Client Success Manager - SaaS
Kansas City, MO
Full-time
Onsite
Mid, Senior Level
$96K/yr - $110K/yr
5+ years expOutcomes® is seeking a Senior Client Success Manager who will be responsible for cultivating strong relationships with key business clients and enterprise channel accounts. This role focuses on managing a portfolio of pharmacy clients to ensure their successful growth and involves facilitating communication and promoting solution adoption to increase revenue.
Health CareMedicalTherapeutics
Responsibilities
Cultivate meaningful relationships with designated high value and complex accounts
Responsible for upselling and cross selling opportunities to drive incremental revenue
Be technically savvy with our software/technology concepts, solutions, and processes; collaborate with sales, operations (billing, legal/compliance, end user support) and technical teams (engineering, product, implementation) to relay important and timely updates and deliverables on agreed upon action items for customers
Complete various account tasks including performance reporting and product education to drive overall patient growth and platform success. Attend in-person QBRs and customer status calls to manage/grow key relationships
Help investigate and escalate customer issues/tickets and requests for prompt resolution to ensure high levels of customer satisfaction
Gathers customer feedback and enhancement requests for the Product teams and provide product roadmap updates to customers
Provide regular updates on health statuses of accounts to internal management, sales, and technology stakeholders
Develop communication programs in the form of webinars, newsletters, customer surveys and other automated processes to track and monitor account health
Qualification
Required
Has a strategic and consultative mindset to drive initiatives and achieve client satisfaction
Data driven with ability to create executive level presentations and summaries
QBR experience with strong communication and presentation skills
The ability to understand, promote and explain an enterprise, SaaS cloud-based system from a technical perspective
Strong track record of working in a client facing environment and driving initiatives to improving client satisfaction
Prior experience acting as the primary point of contact for multiple smaller projects or a single large project
Proficient in creating and delivering management level presentations and executive summaries
Has a high-level of personal organization, as well as the ability to promote efficient and effective organized teamwork
The ability to influence without formal authority & to interact effectively with all levels within our clients' business
Applications: Proficient in MS applications and Salesforce
Travel Requirements: Domestic and/or International, up to 25% domestic
Minimum years of work experience: 5-7 years of direct client facing experience
Minimum level of education or education/experience: Bachelor's degree and relevant work experience, client relationship management experience is a must
Preferred
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Experience in the technology industry is preferred
Benefits
Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility
Company
Outcomes®
Outcomes® unites technology and clinical relationships through a connected healthcare network to drive better outcomes.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.19M2015-07-16Acquired
2011-03-14Series Unknown· $0.19M
Leadership Team
Tom Halterman
Founder & CEO (Retired)
Adam Dieterman
Partnership Manager
Company data provided by crunchbase