Sunbit · 1 day ago
Workforce Management Real Time Analyst
NV, Las Vegas, US
Full-time
Onsite
New Grad, Entry, Mid Level
$22/hr - $22/hr
0+ years expSunbit is revolutionizing access to care and services through innovative financial technology. The Real-time Analyst role focuses on maintaining dashboards and monitoring call queues while providing analysis to enhance call handling effectiveness.
FinanceFinancial ServicesFinTech
Responsibilities
Ownership of site, leader, agent-level dashboards mostly related to real and near real monitoring of calls and service levels
Producing and analyzing management reports to support inbound and outbound operations
Ensuring strategic alignment through forecast modeling, collaborative planning, and effective communication
Collaborating with cross-functional teams to identify opportunities, implement solutions, and measure improvements to meet business objectives
Clearly communicating forecasted workload, assumptions, changes, and inputs to relevant stakeholders
Partnering with leaders and their teams on capacity planning and resource strategy modifications
Leading process improvements to enhance efficiency and drive change management across multi-contact environments
Identifying opportunities to improve contact center metrics and conducting high-level analyses to address forecasting deviations
Staying up-to-date with current and emerging practices and technologies in workforce planning, scheduling, and forecasting
Dedicated to increasing your data analytics skillset within Excel and Google Sheets
Qualification
Required
3 months to 2+ years of experience in Operations or Workforce Management, with a basic understanding of business unit operations, systems, and WFM methods
3 months to 2+ years of experience in Workforce Management or reporting analyst roles
Ability to identify process improvement opportunities, recognize patterns, and implement effective solutions
Demonstrated ability to establish and maintain effective working relationships with personnel at all levels and across departments
Knowledge of phone system reporting and scheduling tools such as Verint, NICE, IEX, Cisco, and Five9
Intermediate quantitative and analytical skills, with proficiency in Excel and Google Sheets
Demonstrates exceptional interpersonal and multimodal communication skills. Proven ability to engage confidently with leadership, facilitating direct discussions to identify and address evolving business needs
Perform on floor support by regularly standing and walking throughout the call center for up to 3 hours per workday to provide real time assistance to employees during difficult, escalated, or extended calls
Preferred
Experience with workforce management systems is preferred; Verint scheduling is a plus—please mention if you have experience with this tool
Benefits
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
12 days of PTO your first year with increases thereafter + Holiday Pay
Casual Dress
Cell phone stipend
Other fun team events and Spirit Days
Open door policy / Open office floor plan
Company
Sunbit
Sunbit offers pay-over-time technology that allows users to finance everyday expenses by dividing payments into manageable installments.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.32BKey Investors
JP Morgan,Mizuho Bank,Waterfall Asset ManagementAres Management,CitiWaterfall Asset Management
2025-08-06Debt Financing· $200M
2024-11-04Debt Financing· $355M
2024-01-23Debt Financing· $310M
Leadership Team
Arad Levertov
CEO (Co-Founder)
Ornit Dweck-Maizel
CTO (Co-Founder)
Recent News
Payments Dive
2025-10-01
EIN Presswire
2025-09-29
Company data provided by crunchbase