CATALIS · 6 hours ago
Document Management – Team Lead
Jacksonville,FL,US
Full-time
Onsite
Entry, Mid Level
1+ years expCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations. The Document Management – Team Lead will provide daily support to the Document Management team and ensure efficient oversight of the Medical Marijuana Card Program while maintaining service levels and conducting training for team members.
Computer Software
No H1B
Security Clearance Required
Responsibilities
Provide daily support to the Document Management team supporting the Medical Marijuana Card Program (MMCP)
Review and process medical applications to maintain required service levels
First level support to assist with team questions related to applications
Ability to assist in resolving complex issues and follow-up with additional parties if needed
Conduct training for new team members and refresher training for current staff
Conduct weekly quality control (QC) of applications for each team member
Maintain training and QC logs
Assist with processing remote deposits, reconciliation related to the patients’ account and record retention
Maintain awareness of system issues and communicate with leadership for resolution
Flexibility to change priorities to meet contractual requirements and departmental expectations as needed
Ability to work overtime as needed and other duties as assigned
Qualification
Required
One or more years of customer service experience in an operations environment
Attention to detail, listening/comprehension skills, strong oral and written communication skills
Team player, good judgment, self-motivated
Ability to work collaboratively within the organization
Experience with MS Office (Outlook, Word & Excel)
This position will require the second criminal background (Level II FBI), through the State of Florida
Preferred
One year of leadership experience/exposure is preferred
Company
CATALIS
Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government – municipalities, counties, states, and federal agencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Downs, MBA
Chief Financial Officer
Bill Brice
Chief Operating Officer
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