PTC · 7 hours ago
Application Engineer
Portland, ME, USA
Full-time
Onsite
Entry, Mid Level
$85K/yr - $112K/yr
2+ years expPTC is a leading company transforming the physical and digital worlds through innovative software solutions. They are seeking a highly motivated Application Engineer to join their Kepware Portland Engineering Solutions team, where the role involves troubleshooting customer issues, collaborating on product enhancements, and contributing to quality assurance efforts.
Computer Software
Responsibilities
Configure, use, and troubleshoot, and reproduce customer issues in our products
Build strong debugging skills and develop expertise across multiple product areas
Work closely with Software Engineers, Technical Support, and teams in Pune, India and the US to understand customer issues and deliver reliable solutions
Assist in designing and testing bug fixes and enhancements to our software products alongside developers, QA engineers, and product owners in an Agile environment
Ensure every feature meets our full definition of done, including functional testing, automation readiness, performance, security, and DevOps considerations
Develop a deep understanding of our products and customer uses cases to drive your ability to guide customers and resolve customer issues
Collaborate with customers and Technical Support to identify and resolve the root causes of issues
Collaborate with others on the fixing of bugs and delivering high-quality solutions to customers and business partners
Bring fresh ideas and innovative thinking to the team
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, related STEM field, or equivalent experience
One or both of the following: 2+ years' experience in software testing, or customer support of software or software/hardware products
Solid understanding of software testing methodologies, including: Unit, integration, functional, UAT, interoperability, scalability, usability, performance, and security test design
Experience with manual test design, execution, and defect reporting
2+ year's experience in Industrial Automation, Process Control, or related field
MES/HMI/SCADA, PLC configuration and programming, and the development of factory or process automation systems are all relevant experience for this position
Ability to quickly learn new concepts and work effectively in a complex environment
Strong troubleshooting skills across large‑scale, complex systems
Passion for continuous learning and professional growth
Preferred
Experience with the following is a plus
Working with network protocols, including TCP/IP, UDP, and SOAP, or industrial protocols such as OPC DA and UA, CIP, DNP3, IEC 60870/61850 and Modbus, and IoT protocols such as REST and MQTT
Experience testing software on Windows and Linux environments
Familiarity with software tools such as Visual Studio, GitLab, JIRA, issue-tracking systems, and unit-testing frameworks
Experience with Wireshark, Containers, or Postman
Benefits
Performance-based bonus
Opportunity to become a PTC shareholder through our employee share purchase program (ESPP)
Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy
Company
PTC
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
5001-10000 employees
H1B Sponsorship
PTC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (61)
2023 (75)
2022 (86)
2021 (111)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
Marcus Senior,PMP, CSM, MSP, and Lean Six-Sigma
Chief Executive Officer
Danny N. Poisson
TVP, Chief Technology Officer for Federal Aerospace & Defense
Recent News
2025-10-03
Company data provided by crunchbase