Panda Restaurant Group · 8 hours ago
Helpdesk Operator (T)
Rosemead, CA
Full-time
Hybrid
New Grad, Entry Level
$24/hr - $30.50/hrPanda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America. The Help Desk Tech is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service.
Restaurants
Responsibilities
Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis
Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology
Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution
Escalate problems requiring urgent attention
Log and track all calls using the ticket tracking system
Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction
Qualification
Required
High school diploma required; working towards college degree
Some relevant work experience and demonstrated interest in technology required
Successful completion of initial and periodically required trainings
Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position
Benefits
Hybrid Work schedule
401K with company match
On-site fitness center, biometric screen, and flu shot clinic
Discounts at Panda restaurants, theme parks, and gym memberships
Company
Panda Restaurant Group
Panda Restaurant Group provides quick service Chinese food in high traffic locations, including malls, airports and sporting arenas.
Founded in 1973
10001+ employees
H1B Sponsorship
Panda Restaurant Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (11)
2022 (3)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Nina Martínez
Chief Executive Officer
Alexandra Navadeh
Talent Acquisition Partner
Recent News
2026-01-19
2026-01-06
2025-11-07
Company data provided by crunchbase