Ideamine Technologies (Acquired by Netrix Global) · 14 hours ago
Computer Support Analyst I
Chicago, IL
Full-time
Onsite
Entry Level
2+ years expNetrix Global, an award-winning provider of cybersecurity and end-to-end IT services, is seeking a Computer Support Analyst I. In this role, you will provide timely and accurate technical support to internal and client employees, resolving computer problems and assisting with hardware and software issues.
Cloud ManagementCustomer ServiceDevOpsSoftware
Responsibilities
Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately
Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards
Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity
Perform daily follow up on all assigned open incidents
May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Train users in the proper user of hardware and software
Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users
Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)
Acquire and maintain a working knowledge of ITIL Incident and Change Management functions
Develop, document and communicate procedures to resolve user problems
Participate in internal and client projects as required
Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users
Identify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected
Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations
Attend staff and client meetings as required
Participate in mandatory on-call rotation if required
Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered
Qualification
Required
2 plus years of proven experience as a Computer Support Analyst or similar role as minimum
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Strong knowledge of computer systems, hardware, and software applications
Proficiency in troubleshooting technical issues and providing timely solutions
Excellent communication skills, both verbal and written
Ability to work independently and collaboratively within a team environment
Strong analytical and problem-solving skills
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Benefits
Comprehensive group benefits to meet the needs of you and your family
Flexibility
Time off when you need it
Casual work environment
Company
Ideamine Technologies (Acquired by Netrix Global)
Netrix Global is an engineering-led IT consultant and managed service provider with over three decades of experience.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-26Acquired
Company data provided by crunchbase