Experience Designer, Customer Experience jobs in United States
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Toast · 2 days ago

Experience Designer, Customer Experience

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$98K/yr - $157K/yr
date5+ years exp

Toast creates technology to help restaurants and local businesses succeed in a digital world. As the Experience Designer, Customer Experience, you will play a critical role in designing ongoing improvements to the Toast customer experience, focusing on delivering relevant and intuitive experiences while driving business outcomes.

DeliveryPoint of SaleSaaS
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, process maps)
Plan and lead ideation workshops with cross-functional partners to define and shape feasible and coordinated solutions
Envision and conceptualize new customer journeys and experiences and bring them to life through creative storytelling
Stand up experiments and pilots to validate/evaluate new experiences
Work collaboratively with cross-functional departments to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines

Qualification

Customer experience designHuman-centered designQualitative researchUX designJourney mappingWorkshop facilitationPrototyping toolsEntrepreneurial spiritCommunicationCollaboration skillsProblem-solving

Required

5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
Experience with a range of experience design capabilities (e.g. qualitative and quantitative research, service design, human centered design, UX design, journey mapping, workshop facilitation)
A passion for improving the customer experience, solving problems, and leading collaboration across teams
Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro)
Excellent communication, presentation and collaboration skills
A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment

Company

Toast

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Glassdoor4.1
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Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
https://pos.toasttab.com

H1B Sponsorship

Toast has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)

Funding

Current Stage
Public Company
Total Funding
$961.95M
Key Investors
12 West CapitalBessemer Venture Partners,Greenoaks,Tiger Global Management,TPGTCV,Tiger Global Management
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M

Leadership Team

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Aman Narang
CEO and Co-Founder
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Steve Fredette
Co-founder and President
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Recent News

The Motley Fool
This Restaurant-Focused Fintech Has a Recurring-Revenue Machine That Is Getting Hard to Ignore
2026-02-04
Benzinga.com
Why Toast Stock Is Falling After PayPal Earnings
2026-02-03
Crunchbase News
Capital One To Buy Fintech Startup Brex At Less Than Half Its Peak Valuation In $5.15B Deal
2026-01-23
Company data provided by crunchbase