Whatnot · 9 hours ago
Manager, Workforce Operations
Los Angeles, CA
Full-time
Hybrid
Mid, Senior Level
$140K/yr - $160K/yr
6+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. The Workforce Operations Manager will lead capacity planning, scheduling, and reporting for the Trust & Risk organization, ensuring staffing needs align with contact volume and service level agreements.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Forecast staffing needs, taking into account contact volume, SLAs, and headcount requirements
Lead tactical staffing, aligning agent schedules to inbound demand and managing time-off requests for the T&R organization
Generate reports to show changes to productivity or performance
Collaborate closely with BPO Partner leadership teams to manage partner agent schedules
Own scenario modeling for adhoc staffing reallocations and ‘what if’ analyses
Qualification
Required
At least 6+ years of experience, with 4+ in Workforce Management
Strong data analysis skills, turning data insights into action and highly proficient in SQL
Experience in a fast-paced environment, preferably a startup
Proven experience working within Zendesk and other Customer Support systems
Exceptional written and verbal communication skills
Ability to move remarkably fast with little structure and guidance
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalG,DST Globalavra,DST Global,GreycroftCapitalG
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
2026-02-06
2026-02-02
Company data provided by crunchbase